Internet banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Mobile Banking app

Bank on the go with the HSBC Mobile Banking app for iPhone®, iPad®, AndroidTM and BlackBerry® 10. It lets you manage your personal accounts easily and securely from your mobile phone.

Available on the App Store Android App on Google Play BlackBerry World

  • Send and receive payments securely using only a mobile number with Paym
  • View balances and up to 90 recent transactions
  • Make bill payments to existing beneficiaries
  • Transfer funds between your HSBC personal accounts*
  • Read secure messages
Find out more

Other ways to bank on your mobile

Fast Balance

Mobile website

View our site on your mobile.

  • Research and apply for products/services in a mobile optimised view
  • Call us using your inclusive minutes
Research products and services in mobile-optimised view

Our existing desktop/tablet website is now mobile-friendly, making it easier for you to quickly access on your mobile phone.

Call us using your inclusive minutes

If you need to contact us while you're out and about, you'll find 0345 numbers on our mobile site.

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Log on to Personal Internet Banking

No matter what type of internet-enabled phone you have, you have you can log on to Personal Internet Banking through your mobile browser, using your Secure Key.

  • Check your balances in mobile view
  • Use other Internet Banking services (for example making payments) in desktop view
Fast Balance

Text alerts

Text Banking allows you to receive alerts and mini-statements via text message.

  • Receive balance and transaction alerts
  • Receive weekly or monthly mini-statements

Why should I register?

  • If your phone doesn't have access to the Internet, or even if it does and you prefer using text, Text Banking is a great way to keep track of your money
  • The alerts that you request are automatically sent straight to your mobile, wherever you are
  • Sign up now to start receiving text alerts

Information in the palm of your hand

You can request to receive weekly or monthly mini-statements on the day of your choice, showing your balance and up to five most recent transactions on up to a maximum of 3 accounts (current accounts and/or credit cards**).

You can also request specific Current Account alerts to notify you of events which can be very useful to help you manage your account, such as when your are nearing your overdraft limit:

  • Your balance has fallen beneath a specific amount, useful for managing overdrafts
  • Your balance has reached a specific amount
  • A lump sum has been deposited in your account (minimum £25)
  • A lump sum has been withdrawn from your account (minimum £25)

How much does the service cost?

This service is free for all eligible current account customers. Select 'Register now' and complete the details of the text alerts you would like to receive.

** Credit Card accounts are eligible for weekly and monthly statements only.

Fast Balance app

HSBC Fast Balance can be used with all current accounts where you have been issued with a debit card. Accessing your account is easy. Once you've downloaded HSBC Fast Balance and registered your details, all you need do to see your balances is click the HSBC Fast Balance icon, enter one single passcode, and choose the current account to see your balance.

Available on...

App Store. This link will open in a new browser window. Google Play Store. This link will open in a new browser window. BlackBerry App World. This link will open in a new browser window.

Frequently asked questions

What is Fast Balance?

Fast Balance is a service, available to download to your Smartphone and once registered, you'll be able to:

  • view your registered account balance and available balance, as it would appear on the ATM's;
  • view the 6 most recent transactions since your last statement;
  • top-up up to 5 mobile Pay-As-You-Go phones

Fast Balance is only available for UK mobile phone numbers.

What Smartphone devices are supported?

Our Fast Balance App has been designed to run on the most widely used operating systems by our customers as listed below:

  • For iPhone - any device running Operating System version 3.0 and higher.
  • For BlackBerry - any device running Operating System version 5.0 and higher.
  • For Android - any device running Operating System version 2.2 and higher.

Unfortunately it will not work with Windows 7 or any other operating system not listed above. Whilst we have no immediate plans to change this we will continue to monitor changes in smart phone usage to ensure our App remains relevant. We regret any inconvenience this may cause.

What accounts can I access with Fast Balance?

Any Personal HSBC current account for which you have been issued with a debit card.

Do you charge for using this service?

HSBC will not charge you for using this service. However you may be charged by your network provider. We suggest you ask your network provider if there will be any charges.

What information is needed to sign up for Fast Balance?

In order to register you will need:

  • a UK mobile phone number;
  • debit card for which the balance and statements are required;
  • your address - as it appears on the statement;

It is easy to set-up, just follow the simple instructions on the phone through the registration and set-up process.

Is this Application secure?

We take precautions to ensure that your data via this application is secure which is why during the registration process for Fast Balance, you will be asked to set-up a passcode, which should not be shared with anyone else. We would also encourage all our customers to take precautions when using their mobile devices in a public area. The Get Safe Online website provides guidance on how to protect hand held computers and mobile phones.

Can I use this when I am abroad?

HSBC will not charge for using this service, however you may be charged by your network provider as this App requires connection to the Internet.

Please refer to your provider to check your payment plan.

I have lost my phone, what should I do?

Call the mobile phone network provider immediately so they can disable the phone. If you get a new phone with the same number, you will just need to re-register for Fast Balance.


* For Mobile Banking app for business customers, please see our Business Mobile Banking app This link will open in a new browser window for more information.

** These links may allow you to access other websites. Please read the linked websites' Terms and Conditions. HSBC UK Bank plc has no control over non-HSBC websites and is not liable for your use of them.

Need to speak to us?

Give our friendly team a call on:

0345 600 2290

Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day)
From outside the UK, please call us on +44 1226 261 226

Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch
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