At HSBC we work hard to help you stay one step ahead of fraudsters and on this page you can keep posted about the latest types of scams.
July 2019: Hoax phone calls
July 2019: Car parking scam
Be alert when using ATMs and machines where you need to input your PIN:
- Always use your hand as a shield from prying eyes when entering your PIN.
- Be aware of others around when using a machine where you need to enter a PIN – don’t let others distract you.
- Do not take advice from ‘helpful’ strangers who are near the machine, especially if your card has been unexpectedly retained.
- If your card doesn’t come out, call your bank straight away. Stay by the machine while doing this - if it’s safe to do so - to prevent anyone from removing your card.
It’s a good idea to add the HSBC phone number given on the back of your card to your contacts so you have it to hand it even if your card has been retained.
For more advice on how to protect your card and PIN, please read our card security page.