Get essential updates via email

Join the millions of customers who receive emails from us. Let us have your email address and you’ll automatically receive vital information electronically instead of on paper, wherever we can.

  • Fewer envelopes on your doormat
  • Easy to file and find when you need it
  • Access via desktop, tablet or mobile – whenever, wherever and however you want
  • No more searching for paper copies

We won’t send you email marketing or anything you wouldn’t have received by post - it’s simply a more convenient way to get information we’re obliged to give you; for example, key changes to your account.

It’s quick and easy to get started - you only need to add your email address to your account.


Switching is easy

Online banking

  1. Log on to online banking
  2. Click on 'Update' within the 'My details' and preferences box, then click 'Personal Details'
  3. Enter your email address and click 'Confirm'

By phone or in branch

Call us on 03457 404 404*

If you are an HSBC Premier customer call us on 03457 70 70 70*

Alternatively, pop into your nearest branch for a chat. 

* Lines are open 8am to 10pm every day (HSBC Premier customer lines are open 24 hours a day). Lines will be closed on Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Register for online banking