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My documents

View and download your correspondence digitally

You can quickly and securely access your correspondence from us through the HSBC UK Mobile app or Online Banking. We’ll send you an email notification each time there is a new correspondence available for you to view.

Accessing your documents on mobile

1. Log onto the HSBC UK Mobile app

2. Select ‘More’ then ‘My documents’

3. Click on the document you wish to read

Download the HSBC UK mobile app

Accessing your documents online

1. Log onto HSBC UK Online Banking

2. Select ‘My documents’

3. Click on the document you wish to read

Log on to online banking

Please note: Not all of our correspondence will be digitally available so you may still receive some by post. Anything we do place in My documents won’t be changed or deleted but we suggest you download and save a copy of your digital correspondences for future reference.

You can also amend your preferences at any time within Online Banking, should you want to revert back to paper.

If your relationship with us ends, you can ask us for copies of everything we put in My documents for the previous six years.

It’s easy to get in touch online. Talk to us directly through our chat channels.