Change Of Address | How To Update Your Address

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To change your address details on the app:

Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner, then ‘Update personal details’
Select ‘Contact details’ and then tap either addresses / the phone numbers or email and follow the on-screen instructions to complete

To change your address details online, log on and:

If you're not registered for mobile or online banking, you can call us to update your address over the phone.

Call us

Personal customers

Premier customers

Business customers

Outside the UK

Come to your nearest branch and we'll be happy to help you. Please remember to bring ID so we can confirm your identity.

Joint account holders may need to update their addresses separately.
It may take up to 7 days to update these accounts; credit cards, InvestDirect, Child Trust fund, Premier Investment Management Service investment, stocks and shares ISAs, mortgages.
We cannot change your address to a PO Box online - you'll need to do this in a branch.
You can also update your nationality, employment details and employer address (including those with BFPO postcodes) by logging on to mobile banking. Then tap the 'Menu' icon in the top right corner, then select your 'Profile' icon also in the top right hand corner. Select ‘Update personal details’ then choose the details you want to change and follow the on-screen instructions. You can also do this through online banking, by selecting ‘Your personal details’ under the ‘Account services’ menu.

Visit your nearest branch and we'll be happy to update your name or title.

Keep your phone number and email address up to date, so we can stay in touch.

Find out how to change the gender we have on record, or change to a gender-neutral title.