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Mortgage payment holidays: next steps

See what your options are as your payment holiday comes to an end

What happens when your payment holiday ends?

Before your payment holiday ends, we’ll send you a letter detailing your new monthly payments and explain your options. You’ll need to wait until you receive this letter before deciding what you want to do.

What if you want to review your new payments

Here are some options that may either:

  • make your new monthly payment easier to manage
  • allow you to reduce your overall balance and the interest you’re charged
  • or allow you to take another payment holiday, as long as it directly follows your current one. This could mean you end up paying more over the term of your loan
If you’re comfortable with your new monthly payment and don’t want to explore one of these options, your regular monthly payments will recommence and you don’t need to do anything.

Financial Conduct Authority guidance (FCA)

Your options

The options below could help you reduce your monthly payments, or reduce your overall balance.

If you’re not currently on a payment holiday but are worried about making your mortgage payment, find out how else we can support you.

If you've already had a payment holiday, you may want to apply for another one. Payment holidays don't reduce your future monthly payments but they do increase your balance.

If you have any questions about a letter you received at the end of your payment holiday, you can read our Frequently Asked Questions.


Apply for another payment holiday

This is only available if you have taken less than 6 months payment holiday in total and it’ll follow on directly from your current one.

If you feel you won’t be able to begin making payments in 3 months’ time, or need additional support, it’s important to let us know as soon as possible.

Dealing with financial difficulty

If you’re experiencing enduring financial difficulties and require support for any reason, please fill out an Income and expenditure form to help us understand your current financial position.

How it works

It’s a series of questions about your income and outgoings (such as salary and mortgage payments/rent) to help us assess your circumstances and find a solution to support you.

It should take about 10-15 minutes to complete and once you’ve completed the form we’ll be in touch to provide personalised support.

To complete the form, you’ll need to:

  • provide basic information about yourself and your current employment status
  • detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
  • be as precise as you can so we get an accurate view of your current financial position

Next steps

If you’re a joint account holder, you’ll also need to complete the partner income section of the form. You only need to complete one form between you – rather than one per named account holder.


Fill out the Income and expenditure form


Filling the form out won’t impact your credit file. However, depending on your circumstances, some of the solutions we offer may. If this is the case, we’ll let you know.

If you would like to call us to discuss this option, please contact us on 0800 085 2482.

Lines open:

  • Monday - Friday 08:00 - 18:00
  • Saturday 08:00 - 16:00

Call us

To discuss your options, please call us on 0800 169 6333, select option 0.

Lines open:

  • Monday to Saturday, 08:00 – 20:00
  • Sunday, 09:00 – 18:00
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