If you have any questions around the information in your letter, take a look at our Frequently Asked Questions.
What if you want to review your new payments?
Not in the first 3 months of a payment holiday?
Reduce your monthly payments
Extend your payment holiday
Only available until 31 October 2020.
Dealing with financial difficulty
How it works
It’s a series of questions about your income and outgoings (such as salary and mortgage payments/rent) to help us assess your circumstances and find a solution to support you.
It should take about 10-15 minutes to complete and once you’ve completed the form we’ll be in touch to provide personalised support.
To complete the form, you’ll need to:
- provide basic information about yourself and your current employment status
- detail your current monthly income and expenditure information. If you have a joint debt with another HSBC customer, you’ll also have to provide their income and details of any shared household bills
- be as precise as you can so we get an accurate view of your current financial position
If you’re a joint account holder, you’ll also need to complete the partner income section of the form. You only need to complete one form between you – rather than one per named account holder.
Filling the form out won’t impact your credit file. However, depending on your circumstances, some of the solutions we offer may. If this is the case, we’ll let you know.
If you would like to call us to discuss this option, please contact us on 0800 085 2482.
- Monday - Friday 08:00 - 18:00
- Saturday 08:00 - 16:00
To discuss your options, please call us on 0800 169 6333, select option 0.
- Monday to Saturday, 08:00 – 20:00
- Sunday, 09:00 – 18:00
The Financial Conduct Authority (FCA) has provided guidance you may want to follow.
Try making a list of all the organisations you make payments to. Record how much you pay them and whether you’ve fallen behind on any payments. This includes essential household bills such as electricity and gas. It also includes loans and any other debts or payment obligations you may have.
It's important to understand which of your debts are priority debts. Some debts will be more urgent than others, because the consequences of not paying them can be more serious than for other debts. For example, priority debts may include things like your mortgage and where you’ve made a contractual commitment to pay.
For more on which debts you should pay as a priority, see the Money Advice Service's page on How to prioritise your debts. Once you’ve prioritised your debts, you can work out a budget to understand how much money you’ll have available to pay what you owe. You might like to use a tool such as the Money Advice Service's budget planner.
If you’re worried about being able to make future payments, it’s important to get in touch with the organisations you’re paying and let them know. They may be able to talk to you about options for changing how or when you pay.
Who can I speak with to get independent advice?
You can also get free independent advice from:
- StepChange Debt Charity: visit the StepChange website or call 0800 138 1111
- The Money Advice Service: visit the Money Advice website or call 0300 500 5000
- National Debtline: visit the National Debtline website or call 0808 808 4000
- Citizens Advice: visit the Citizens Advice website or call 0344 411 1444