What's changing?
Logging on to online banking
You'll now have new ways to log onto online banking. You can log on using one of the below options, followed by your date of birth:
- Username
- Sort code and account number
- InvestDirect account number
Logging onto online banking with your app
If you use a Digital Secure Key, you'll now be able to log on to online banking by scanning a QR code from your mobile. This means you won't need to generate a code from the mobile banking app.
If you have any accessibility or mobility needs, we can support you. For more information, get in touch with us.
iOS Face ID for mobile banking
If you use an iPhone and have Face ID enabled, you'll now be automatically logged onto the app through Face ID.
Online and mobile banking displays
We're simplifying how we display your information.
- 'Manage devices' and 'Manage security journeys' will now sit in our Security Hub
- 'Generate OTP' will now be part of your account dashboard view