In addition to informing friends and family of the death, there will be a number of organisations you'll need to inform, from other banks and building societies to utility companies. You'll also need to locate legal documents such as passports and driving licences that will need to be returned and cancelled.
The easiest way to inform organisations of a death is by phone. It's helpful to have an account number or reference before calling.
Each organisation will tell you if they need to see any documents, such as a copy of the death certificate.
Our Bereavement Guide (PDF, 241KB) has a handy checklist of organisations. This allows you to record any reference numbers in one place for convenience.
This is step 5 of 6 outlined on the overview page
Letting us know
Notify us online
You can inform us of a bereavement online.
Visit us in branch
Write to us
You can send documents to:
HSBC Bereavement Services
51 Saffron Road