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About HSBC Safeguard

What is HSBC Safeguard?

In today's technology-driven world, banking security has never been more important. We're constantly putting new and better ways in place to protect our customers' accounts.

This is why we're introducing HSBC Safeguard; a series of initiatives designed to better protect all our customers from fraud and financial crime. To do this effectively, we need a little help from you. We have global systems that deter and detect criminal activity. To work most effectively, these systems rely on having the most up-to-date customer information. Now we need to confirm that the information we have about you is both accurate and current.


How will HSBC Safeguard protect me?

To detect criminal activity our global systems rely on having your most up-to-date information. We use this information to provide your account with world-class protection against crime.


Why do you suddenly need all this information? Don't you already have it?

We need this information so that we can protect you and us from financial crime. Knowing who our customers are and understanding how they use their accounts ensures we can do this. To protect us both, we need to ensure that the information is accurate, up-to-date, and complete.


What has financial crime got to do with me?

Financial crime can affect anyone and everyone. Your support will go a long way to help us make banking safer.


Security has always been important. Why are you asking for more information now?

Constant changes in technology and the way companies do business has affected the whole banking industry and, in turn, how we protect it. Fraud and financial crime is becoming even more sophisticated and globally organised - so we have to be more vigilant than ever. We need you to help us stay one step ahead of financial crime by providing us with up-to-date information.


My everyday banking won't change, will it?

No, it won't. Once you've updated your details, the work to protect your account happens behind-the-scenes, so it won't change the way you bank.


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