Top of main content

Log on and security code help

How to log on with mobile banking codes or a physical Secure Key

What is a physical Secure Key or Mobile Banking PIN?

We take your online safety very seriously. If you use online or mobile banking, our physical Secure Key or Mobile Banking PIN gives you added protection against fraud as they generate temporary codes so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

 

Get help with logging on

Having any trouble with your physical Secure key or Mobile Banking PIN? This tool will give you all the information you need.

Frequently asked questions

You might be interested in

 

Get up and running again if you lose any of your details.

 

Send money, view statements and stay secure.

Additional information

Find out more about the operating systems our app works on.

Apple and the Apple Logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC. This webpage is not endorsed by or affiliated with Google in any way.

It's easy to answer your query online. Visit our Help page to find out how.