Frequently Asked Questions
Can I settle my agreement early?
How do I make payments to my accounts?
How do I make payments from abroad?
How do I update my address or phone number?
I've received a statement or letter from you, what do I do?
If you’re in financial difficulty we’ll treat you in a courteous and professional manner. You’ll still need to repay your account with us according to your agreement, but only consistent with your ability to do so and with no unreasonable demands. If your account is overdue, we’ll contact you either by phone (mobile and SMS), or by letter. If we can’t contact you to discuss your situation, we’ll need to progress to more formal procedures, such as with solicitors and debt collection agencies. So, please get in touch with us to discuss your situation sooner rather than later.
Further help and advice
From 1 August you can no longer request a new credit card payment holiday, or extend an existing one.
If you have any questions about a payment holiday you’ve taken previously, please read our Frequently Asked Questions below.
If you’re currently experiencing financial difficulties and you’re worried about making your monthly payments, please let us know as soon as possible. We can discuss the right support for you based on your individual circumstances. But please be aware that the support we offer may have an impact on your credit file.
How did my payment holiday work?
Did interest and charges apply during my payment holiday?
Did my payment holiday affect my credit file?
Why aren’t payment holidays available anymore?
Get in touch
1HSBC UK Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 765112). HSBC UK Bank plc is a company incorporated under the laws of England and Wales with company registration number 9928412 and its registered office at 1 Centenary Square, Birmingham, B1 1HQ. HSBC UK Bank plc's registered VAT Number is GB 365684514. HSBC adheres to The Standards of Lending Practice which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk.