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HFC Bank

You may already know that on 28 February 2013, HFC Bank Limited reached an agreement to sell part of the secured loan portfolio to a third party, Sancopia Portfolios No 1 SARL. All remaining accounts were transferred from HFC Bank Limited to HSBC Bank plc, both members of the same group of companies, and are now held by HSBC UK Bank plc’.1

At HSBC, we’ll help you with all of your queries and support you with your day-to-day banking needs. 

If you have any questions about how this may affect you, we’ve listed some of the most common queries below. 

Frequently Asked Questions

Financial difficulties

If you’re in financial difficulty we’ll treat you in a courteous and professional manner. You’ll still need to repay your account with us according to your agreement, but only consistent with your ability to do so and with no unreasonable demands. If your account is overdue, we’ll contact you either by phone (mobile and SMS), or by letter. If we can’t contact you to discuss your situation, we’ll need to progress to more formal procedures, such as with solicitors and debt collection agencies. So, please get in touch with us to discuss your situation sooner rather than later. 

Further help and advice

Coronavirus guidance

From 1 August you can no longer request a new credit card payment holiday, or extend an existing one.

If you have any questions about a payment holiday you’ve taken previously, please read our Frequently Asked Questions below.

If you’re currently experiencing financial difficulties and you’re worried about making your monthly payments, please let us know as soon as possible. We can discuss the right support for you based on your individual circumstances. But please be aware that the support we offer may have an impact on your credit file.

Get in touch

If you still have a question, give us a call. 

Customer services

Complaints department

1HSBC UK Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 765112). HSBC UK Bank plc is a company incorporated under the laws of England and Wales with company registration number 9928412 and its registered office at 1 Centenary Square, Birmingham, B1 1HQ. HSBC UK Bank plc's registered VAT Number is GB 365684514. HSBC adheres to The Standards of Lending Practice which is monitored and enforced by the Lending Standards Board. Further details can be found at

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