Insure your home and everything inside it
HSBC Home Insurance is a flexible policy offering a range of covers. You can choose buildings only cover, contents only cover or get peace of mind by combining the two.
This page highlights the key components of the available covers, but for complete details, please be sure to read our policy booklet.
Benefits of insuring your home and contents with HSBC
- Peace of mind knowing we have paid 95% of claims (source of data: HSBC Customer Claims data 2018)
- Flexibility to select from our wide range of optional covers so you can tailor your policy to suit your needs
- We won't charge you extra for spreading the cost monthly
- UK-based Home Insurance claims team to see you through to the end
- 24 hours a day, 7 days a week, 365 days a year – we’re here for you whenever you need to make a claim
Buildings only insurance
We'll cover whatever it costs to repair your home after loss or damage, subject to policy terms and conditions. Causes include: fire, explosions, storms, vandalism, vehicles, water escaping from pipes, theft and falling trees.
Key features
- Unlimited buildings cover (We will cover the full cost of rebuilding up to the same specification as the original building, with no upper limit).
- Water damage from a leaking pipe? We will find the source of the leak and make good any damage caused
- If damage has meant you can't live in your home, we will find you and your domestic pets somewhere to stay
- Details of all key features, cover items and benefits can be found in the policy terms and conditions. Please ensure you read our policy booklets for full details and to verify this policy meets your needs, as there are key exclusions, limitations and other conditions that apply to each element of your cover.
What is not covered (Key exclusions)
A few important cover exclusions are:
- The excess(es) shown on your policy schedule
- Damage by wet or dry rot arising from any cause
- Building wear and tear
- Damage that happens after the home has been left unoccupied for longer than the period shown on your schedule
- Loss or damage caused by domestic animals
Other exclusions apply – please read the General Exclusions section of the policy booklet.
Contents only insurance
We will provide cover for loss of or damage to the contents in your home. Causes include: fire, explosions, smoke, heating fuel leaks and falling aerials.
Key features
- Up to £50,000 for loss or damage to your belongings (or up to £80,000 on request)
- Cover for your contents while temporarily removed from the home, including up to £5,000 for a member of your household who is away working or studying
- Details of all key features, cover items and benefits can be found in the policy terms and conditions. Please ensure you read our policy booklets and verify this policy meets your needs, as there are key exclusions, limitations and other conditions that apply to each element of your cover.
What is not covered (Key exclusions)
A few important cover exclusions are:
- The excess(es) shown on your policy schedule
- Contents wear and tear
- Items used for business or professional purposes
- Loss or damage caused by domestic animals
- Pedal cycles, motorised vehicles, aircraft, boats, boards and other craft, and any parts, spares and accessories of these
- Damage to any part of the structure of the home – e.g. ceilings, wallpaper etc.
Other exclusions apply – please read the General Exclusions section of the policy booklet.
New for old
When replacing an item you claim for, we do so on a like-for-like basis or replace it with the nearest equivalent available on the market. Please note: To reflect wear and tear we will reduce the amount we pay for clothes or household linen (e.g. bedding).
| Standard policy feature | Buildings | Contents |
Policy limits |
|---|---|---|---|
| Valuables | No | Yes | - You can select a cover limit between £10,000 and £20,000 (terms and conditions apply). Your chosen policy limit will be shown in your policy schedule. - Single item limit of £1,500 applies. |
| Personal money | No | Yes | £750 |
| Contents in garage/outbuildings |
No | Yes |
£3,000 for theft or attempted theft. All other claims covered to the limit shown in your schedule. |
| Contents in garden |
No | Yes | £1,000 |
| Re-landscaping |
No | Yes | £2,500 (Single item limit of £250 applies) |
| Freezer contents |
No | Yes | £1,000 |
| Visitor belongings |
No | Yes |
£1,000 |
| Replacement locks | Yes | Yes | £1,000 |
| Fuel and metered water | No |
Yes |
£2,000 |
| Contents cover for someone working or studying away from home | No |
Yes |
£5,000 |
| Loss of rent/Cost of alternative accommodation |
Yes | Yes |
Buildings: Up to £80,000 Contents: Up to £10,000 |
| Tracing leaks | Yes | No |
£5,000 |
| Tenants liability |
No | Yes | £15,000 |
| Standard policy feature | Valuables |
|---|---|
| Buildings | No |
| Contents |
Yes |
| Policy limits |
- You can select a cover limit between £10,000 and £20,000 (terms and conditions apply). Your chosen policy limit will be shown in your policy schedule. - Single item limit of £1,500 applies. |
| Standard policy feature | Personal money |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £750 |
| Standard policy feature |
Contents in garage/outbuildings |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £3,000 for theft or attempted theft. All other claims covered to the limit shown in your schedule. |
| Standard policy feature |
Contents in garden |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £1,000 |
| Standard policy feature |
Re-landscaping |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £2,500 (Single item limit of £250 applies) |
| Standard policy feature |
Freezer contents |
| Buildings | No |
| Contents |
Yes |
| Policy limits |
£1,000 |
| Standard policy feature |
Visitor belongings |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £1,000 |
| Standard policy feature | Replacement locks |
| Buildings | Yes |
| Contents |
Yes |
| Policy limits | £1,000 |
| Standard policy feature | Fuel and metered water |
| Buildings |
No |
| Contents |
Yes |
| Policy limits | £2,000 |
| Standard policy feature | Contents cover for someone working or studying away from home |
| Buildings |
No |
| Contents |
Yes |
| Policy limits | £5,000 |
| Standard policy feature |
Loss of rent/Cost of alternative accommodation |
| Buildings | Yes |
| Contents |
Yes |
| Policy limits |
Buildings: Up to £80,000 Contents: Up to £10,000 |
| Standard policy feature | Tracing leaks |
| Buildings | Yes |
| Contents |
No |
| Policy limits | £5,000 |
| Standard policy feature |
Tenants liability |
| Buildings | No |
| Contents |
Yes |
| Policy limits | £15,000 |
To obtain HSBC Home Insurance, you must meet certain criteria.
Optional extras
Home Emergency Cover
HSBC Home Emergency Cover provides you with expert help in the event on an emergency on your property. For a full list of events covered and associated exclusions please read the Home Emergency Cover section of the policy booklet.
What are the benefits?
- Up to £1,000 for labour, parts and materials (including VAT) per incident
- Hotel accommodation costs up to £1,000 if your home is uninhabitable. This is in addition to the labour, parts and materials claims limit of £1,000
- No excess to pay
- £500 boiler contribution for boilers declared beyond economical repair
What's covered?
- Loss of essential services i.e. boiler breakdowns
- Roof damage following a storm
- Plumbing emergencies
- Electrical emergency and breakdown
- Lost keys or damage to locks, doors and windows
- Pest infestation of rats, mice, wasps or hornets
Specific exclusions and limitations to each of the cover points above apply. Please ensure you review the Home Emergency Cover section of the policy booklet to ensure this cover is suitable for your needs.
What is not covered (Key exclusions)
A few important cover exclusions are:
- Routine maintenance, cleaning and servicing of your property
- Air conditioning equipment
- Cosmetic damage to your property
Other exclusions apply – please read the Home Emergency General Exclusions section of the policy booklet and all exclusions for the cover items.
Please note that Home Emergency cover isn't a service & maintenance product, nor does it cover repairs due to wear and tear (e.g. dripping taps). It doesn't cover breakdown of electric showers, nor domestic appliances like washing machines, or emergencies you were already aware of when you bought the cover.
Legal expenses
Legal Expenses cover provides you with a lawyer if you need one, and up to £50,000 of legal costs to pursue or defend a wide range of disputes including:
- Personal injury
- Employment
- Property
- Medical negligence
- Consumer issues
A list of insured events and associated exclusions can be found in the Insured Events section of your policy booklet under the Legal Expenses cover section. Please ensure you read this to ensure this cover is suitable for your needs.
There is no excess to pay when making a claim on Legal Expenses cover.
What is not covered
A few key elements which you are not covered for are:
- Disputing a disciplinary or grievance procedure at work
- Any employer disputes which commenced within the first 30 days of holding this cover.
- Personal injury or death claims related to a motorised vehicle you are driving
- Property disputes related to local or national planning policy or law.
Should you need to make a claim and pursue a dispute for a case eligible for cover, the lawyer will assess your prospects of success. If in their opinion your case would not be successful in court, your expenses may not be covered any further – please ensure you read the Legal Expenses section of the policy booklet for further information.
Other exclusions apply – please read the Legal Expenses Conditions & Exclusions section of the policy booklet to ensure this cover is suitable for your needs.
Accidental damage - buildings
This covers you for sudden and unexpected damage. This includes breaking fixed glass such as a window or hitting a nail through a pipe when doing DIY.
What is not covered (Key exclusions)
Accidental Damage to Buildings does not cover:
- Any excess(es) shown on your policy schedule
- Damage caused by wear and tear, vermin, insects, fungus, the weather or gradual damage
- Damage caused by water entering the home
- Damage caused by building extensions, repairs or alterations, or any damage caused by subsidence, heave or landslip.
Other exclusions apply – please read the Accidental Damage Cover to Buildings Section part of the policy booklet.
Accidental damage - contents
This covers you for sudden and unexpected damage such as spilling wine on the sofa or knocking over your TV or home entertainment equipment.
What is not covered (Key exclusions)
Accidental Damage to contents does not cover:
- Any excess(es) shown on your policy schedule
- Damage caused by wear and tear, vermin, insects, fungus, the weather or gradual damage
- Damage caused by water entering the home
- Damage caused by domestic animals
Other exclusions apply – please read both the Personal Belongings Section part of the policy booklet.
Personal belongings
Protect your personal belongings, wherever you are in the world.
You can select between £2,000 and £10,000, with a single item limit of £1,500.
Your chosen limit will be shown in your policy schedule.
What is not covered (Key exclusions)
This optional extra does not cover:
- Any excess(es) shown on your policy schedule
- Theft from an unattended vehicle (unless covered as specified in the policy booklet)
- Damage caused by wear and tear, vermin, insects, fungus, the weather or gradual damage
- Business or professional use of musical instruments, photo and sporting equipment
- Hearing aids
- Pedal cycles
Other exclusions apply – please read both the Extra Accidental Damage Cover to Contents in the Home Section part of the policy booklet.
Pedal cycles
Protect your pedal cycles with worldwide cover. You can select up to £2,500 towards theft or damage. Your chosen limit will be shown in your policy schedule.
Specific exclusions and limitations apply to this cover – such as loss or damage while the pedal cycle is being used for racing or business purposes. Please ensure you read the policy booklet to verify this cover is suitable for you.
What is not covered (Key exclusions)
This optional extra does not cover:
- Any excess(es) shown on your policy schedule
- Any pedal cycles with a motor
- Theft if the pedal cycle if left unattended or unsecured.
- Loss or damage to tyres or accessories unless the pedal cycle is stolen or damaged at the same time
Other exclusions apply – please read the Personal Belongings Section part of the policy booklet under Pedal Cycles.
Clerical business equipment
You can select up to £5,000 of cover if you work from home. This includes up to £500 of cover against loss, damage or theft of stock and samples used in connection with your employment when stored at your home. And up to £300 for money belonging to your business, and credit cards used for the purpose of your business. Your chosen limit will be shown in your policy schedule.
Specific exclusions and limitations apply to this cover – e.g. there is no cover for business money, personal money or business credit cards. Please ensure you read the policy booklet to verify this cover is suitable for you.
What is not covered (Key exclusions)
This optional extra does not cover:
- Any excess(es) shown on your policy schedule
- Damage excluded in the Contents section of your policy
- Business credit cards, business or personal money
- Certain types of business stock or trade samples e.g. furs, antiques or works of art.
Other exclusions apply – please read the Clerical Business Equipment Section part of the policy booklet.
Eligibility criteria
In order to make getting a quote as simple as possible, we base our quotations on a few assumptions. Please read through these below and confirm when required that the assumptions we have made are correct to the best of your knowledge and belief.
How to apply for HSBC Home Insurance
If you meet the eligibility criteria above and are ready to get a quote or complete one, take the next step and contact us:
Retrieve a saved quote
If you wish to return to a previous quote you obtained online in the last 90 days, you can retrieve it here.
If we have contacted you regarding a pre-populated quote, you can retrieve it here using the IQU reference number in your email.
Apply online or retrieve a quote
Get a quote and apply for a Home Insurance policy online.
If you have contents over £80,000 or a buildings rebuild cost of over £500,000, read more here. HSBC Home Insurance is provided by Aviva Insurance Limited.
Please read this (PDF) statement that explains how we will use your personal information.
Things you should know
Before applying, please take the time to read the following. You may also want to save these documents for future reference.
Frequently Asked Questions
More information about HSBC Home Insurance
Make a claim
Existing customer? Here’s how to make a home insurance claim.
Policy documents
Access PDF versions of important insurance documents.
Help and support
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