Travel Insurance

If you have an existing HSBC Travel Insurance policy, it covers you for non-refundable costs such as if your flight’s been cancelled.

However, your first step should be to contact your airline or travel provider to find out what your refund options are.

If you booked flights as part of a now-cancelled package holiday, the travel provider you booked with is liable to refund all payments you made under the Package Travel Regulations 2018.

If you paid with your credit card, debit card or PayPal for any part of your now-cancelled trip, you may also need to contact your payment provider to ask for a refund.

For any non-refundable costs, please contact the claims team. 

HSBC Travel Insurance provides cover if you miss your international departure from or to the UK because pre-booked travel arrangements have been cancelled because of a strike or industrial action.

However, your first step should always be to contact your airline, travel or accommodation provider to find out what your options are.

If the dates of a strike or industrial action had been publicly announced or reported by the media at the time you took out your policy or when you booked your trip, your claim would not be covered.

Yes, you can cancel at any time by calling us on 0800 169 4013.

Lines are open 09:00 to 17:00 Monday to Friday, 08:00 to 18:00 on Saturdays and 10:00 to 16:00 on Sundays.

If you have an existing travel insurance policy, it’s still valid. But there are some important things we recommend you check before you travel:

Your passport. At the time you’re travelling outside the UK, your passport should have at least 6 months left before it expires. Any ‘extra months’ you may have had from early renewals are not included. Visit www.gov.uk/get-a-passport-urgently to find out more about renewing a passport.

The entry requirements for the country you’re going to visit. You can see the Government’s latest information at www.gov.uk/foreign-travel-advice. If you need a visa, you should order it as early as you can. This will help you reduce the risk of travel disruption.

Allow plenty of time to travel.  This includes checking in at the airport or port and going through security. 

Travelling with pets. You should arrange for any vaccinations, microchips or anything else you may need as early as you can. You can find the Government’s latest advice for pets at www.gov.uk/guidance/pet-travel-to-europe-after-brexit.

The European Health Insurance Card (EHIC). If you have an EHIC it will still be valid while it remains in date. If not, you may be able to apply for a UK Global Health Insurance Card (GHIC) to receive state-provided emergency healthcare in the EU. Either way, it’s important to make sure you have adequate medical cover in place before your travel outside the UK. Find out more here https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/.

Find out the latest information from Aviva at https://www.aviva.co.uk/aviva-edit/your-future-articles/brexit-and-your-policies/.

Please check the medical declaration in your policy booklet. Here you’ll find out what you need to tell us about any pre-existing conditions. You can let us know about these using the phone numbers below:

HSBC Premier: 0800 051 7457

HSBC Jade: 0800 404 6776

HSBC Insurance Aspects: 0800 051 7142

HSBC Travel Insurance: 0800 169 4013

For details of how coronavirus affects your cover, see 'What's covered under HSBC Travel Insurance'. 

If your holiday has been cancelled, your first step should always be to contact your travel and/or accommodation provider for a refund.

If you paid any part with your debit or credit card or PayPal, you may also contact the payment provider for a refund. If you paid with an HSBC debit or credit card, here’s how you can raise a dispute.

If you have HSBC Travel Insurance and you’ve been unable to get a refund from your travel and/or accommodation provider or your payment provider, please contact Aviva to make a claim.

Aviva will ask to see confirmation of the original booking and which parts of it are non-refundable. They’ll also ask for evidence you’ve tried to get your money back from your travel and/or accommodation provider, plus your credit or debit card provider if you paid by card - for example, copies of emails you’ve sent and/or their replies.

As soon as you’ve notified Aviva of your claim, they will send you a claims pack detailing the information they need from you. To ensure your claim is handled as swiftly as possible, please follow the instructions in this pack.

After receiving your details, Aviva will assess your claim and make a payment to you within 28 days if your claim’s been successful.