Coronavirus update

We’ve been closely following the news and advice around the coronavirus, which has continued to evolve quickly.
With the ongoing global situation and FCO guidance, we have decided to focus our attention on existing customers whose travel plans may have been disrupted, and to withdraw HSBC travel insurance to new customers.

 

We hope this will only be a temporary measure, and we’ll continue to keep a close eye on the situation.

 

What this means for you

 

If you don’t currently hold an HSBC travel insurance policy you won’t be able to get a new quote or buy HSBC travel insurance.

 

If you already have a quote your quote is valid for 30 days. Your quote is valid for 30 days, which means that you can still purchase a policy within this 30 day validity period. To discuss your existing quote within its 30-day validity period please call us on 0800 299 399.

 

Travel insurance is designed to cover unforeseen events. In light of the ongoing global situation with Coronavirus as widely reported in the media, there is now a high likelihood your travel plans may be impacted. Depending upon your destination, you may therefore not be covered under your policy for cancellation or abandonment because Coronavirus is now a known event. Please read your policy documents before booking a trip. 

 

If you’re an existing travel insurance customer you’ll still be able to renew your annual policy.
Travel insurance is designed to cover unforeseen events. In light of the ongoing global situation with Coronavirus as widely reported in the media, there is now a high likelihood your travel plans may be impacted. Depending upon your destination, you may therefore not be covered under your policy for cancellation or abandonment because Coronavirus is now a known event. Please read your policy documents before booking a trip. 

Please note: our contact centre hours have temporarily changed because of coronavirus. All lines are open from 09:00-17:00 Monday-Friday except for the claims department, which is open 24/7. We're experiencing a high number of calls, so please only call us if it's urgent, so we can help those most in need.

Coronavirus advice

Read our Frequently Asked Questions on how the coronavirus outbreak might affect your Travel Insurance.

Flybe advice

Find out whether you’re covered if you’ve booked with Flybe.

Brexit advice

If you’re not sure about how Brexit might affect your Travel Insurance, check out our easy-to-follow Brexit FAQs.

What this means for you

If you don’t have travel insurance with us

You won’t be able to get a new quote or buy travel insurance from us.

If you already have a quote

Your quote is valid for 30 days. To discuss your existing quote within its 30-day validity period please call us on 0345 030 8719

If you’re an existing travel insurance customer

You’ll still be able to renew your annual policy.

Travel insurance is designed to cover unforeseen events. In light of the ongoing global situation with Coronavirus as widely reported in the media, there is now a high likelihood your travel plans may be impacted. Please read your policy documents before booking a trip. Depending upon your destination, you may therefore not be covered under your policy  for cancellation or abandonment because Coronavirus is now a known event.

What's covered?

Standard policy features

Policy limits per person per trip

Excesses per person per incident

Cancellation charges

£5000
£50 (£20 for loss of deposit)
Holiday disruption
£25 for each 24 hr period (£500 maximum)
Nil
Delayed departure
£25 for each 12 hr period (£250 maximum)
£50 for abandonment after 24 hours
Missed international departure
£1000
Nil
Emergency medical and associated expenses
£10,000,000
£50
Hospital benefit
£25 for each 24 hour period (£1,000 maximum)
Nil
Personal accident
£50,000
 Nil
Personal liability
£2,000,000
£50 for incidents arising from the occupation of temporary holiday accommodation
Legal expenses
£50,000
Nil
Optional extras
Baggage cover
£1,500
£50
Winter sports cover
£500 (own equipment)
£50
Golfing cover
£1,500 (own equipment)
£50
Scuba diving cover
Refer to policy booklet
Refer to policy booklet
Business trip cover
Refer to policy booklet
Refer to policy booklet

What's covered?

Standard policy features

Cancellation charges

Policy limits per person per trip

£5000

Excesses per person per incident

£50 (£20 for loss of deposit)

Standard policy features

Holiday disruption

Policy limits per person per trip

£25 for each 24 hr period (£500 maximum)

Excesses per person per incident

Nil

Standard policy features

Delayed departure

Policy limits per person per trip

£25 for each 12 hr period (£250 maximum)

Excesses per person per incident

£50 for abandonment after 24 hours

Standard policy features

Missed international departure

Policy limits per person per trip

£1000

Excesses per person per incident

Nil

Standard policy features

Emergency medical and associated expenses

Policy limits per person per trip

£10,000,000

Excesses per person per incident

£50

Standard policy features

Hospital benefit

Policy limits per person per trip

£25 for each 24 hour period (£1,000 maximum)

Excesses per person per incident

Nil

Standard policy features

Personal accident

Policy limits per person per trip

£50,000

Excesses per person per incident

 Nil

Standard policy features

Personal liability

Policy limits per person per trip

£2,000,000

Excesses per person per incident

£50 for incidents arising from the occupation of temporary holiday accommodation

Standard policy features

Legal expenses

Policy limits per person per trip

£50,000

Excesses per person per incident

Nil

Standard policy features

Optional extras

Policy limits per person per trip

Excesses per person per incident

Standard policy features

Baggage cover

Policy limits per person per trip

£1,500

Excesses per person per incident

£50

Standard policy features

Winter sports cover

Policy limits per person per trip

£500 (own equipment)

Excesses per person per incident

£50

Standard policy features

Golfing cover

Policy limits per person per trip

£1,500 (own equipment)

Excesses per person per incident

£50

Standard policy features

Scuba diving cover

Policy limits per person per trip

Refer to policy booklet

Excesses per person per incident

Refer to policy booklet

Standard policy features

Business trip cover

Policy limits per person per trip

Refer to policy booklet

Excesses per person per incident

Refer to policy booklet

What's not covered?

  • Pre-existing medical conditions of any travellers named on the policy and anyone whose health may affect your decision to take or continue your trip unless accepted in writing by us
  • Any activity on the excluded list in the policy document
  • Missed international departure due to strike if the date of strike is known at the time of booking
  • Winter sports above the 31 days maximum stated on annual policies
  • Business trips which involve manual work or dealing with the public
  • Claims for your death, injury, illness or disability are not covered if they result from you misusing alcohol or drugs.

Please note, all trips must begin and end in the UK*.

Holidays in the UK, Channel Islands or Isle of Man must include a minimum of 2 consecutive nights stay in pre booked accommodation. Please refer to the policy booklet for full Terms & Conditions.

*Excluding Channel Islands and Isle of Man

 

Make a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Claims for emergency medical treatment

Medical emergency Line

+44 (0)1603-605128

Lines open 24 hours a day, 365 days a year.

Other claims

+44 (0)1603-605124

Claims helpline open 24 hours a day, 365 days a year.

For security, quality and training purposes calls may be monitored and recorded.

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A written police report made as soon as reasonably possible for any theft or loss
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

Your cancellation rights

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

Please call 0800 169 4013

Lines are open 09:00 to 17:00 Monday to Friday.

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