Pre-existing medical conditions
When we’re able to offer cover for existing medical conditions, the cost will be included in your total premium.
In some cases, we may be unable to offer cover for certain pre-existing medical conditions. If we can’t offer you cover, or if you’re not happy with the total premium you may be able to get cover from a specialist medical insurer instead. Check The Money and Pensions Service’s travel directory for a list of specialist insurers or call 0800 138 7777.
Just so that you’re aware, you may not be able to find cover for undiagnosed symptoms and you may have to wait until you have a diagnosis before getting cover elsewhere.
For more information about your policy and what is covered please refer to the policy booklets in the 'Things you should know' section below.
Renewing your policy
If we’ve sent you a letter about renewing your policy and you’d like to discuss, please call 0800 169 4013. Lines are open 09:00 to 17:00 Monday to Friday and 08:00 to 18:00 on Saturdays and 10:00 to 16:00 on Sundays.
Your cancellation rights
You have a statutory right to cancel your policy within 14 days from the day of renewal of the policy or the day on which you receive your renewal documentation – whichever is later.
To cancel your policy, please send a message using this contact form or call the number above.
Things you should know
Please take the time to read the following:
Policies bought/renewed before 17 Jan 2021
Policies bought/renewed on or after 17 Jan 2021
Frequently asked questions
Does Travel Insurance cover cancelled flights?
Does Travel Insurance cover strikes?
Can I cancel my Travel Insurance policy?
How does Brexit affect my travel insurance?
How do Travel Insurance cancellation claims work?
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