Travel Insurance

If you have an existing HSBC Travel Insurance policy, it covers you for non-refundable costs such as if your flight’s been cancelled.

However, your first step should be to contact your airline or travel provider to find out what your refund options are.

If you booked flights as part of a now-cancelled package holiday, the travel provider you booked with is liable to refund all payments you made under the Package Travel Regulations 2018.

If you paid with your credit card, debit card or PayPal for any part of your now-cancelled trip, you may also need to contact your payment provider to ask for a refund.

For any non-refundable costs, please contact the claims team. 

HSBC Travel Insurance provides cover if you miss your international departure from or to the UK because pre-booked travel arrangements have been cancelled because of a strike or industrial action.

However, your first step should always be to contact your airline, travel or accommodation provider to find out what your options are.

If the dates of a strike or industrial action had been publicly announced or reported by the media at the time you took out your policy or when you booked your trip, your claim would not be covered.

Yes, you can cancel at any time using this contact form or by calling us on 0800 169 4013. Lines are open 09:00 to 17:00 Monday to Friday, 08:00 to 18:00 on Saturdays and 10:00 to 16:00 on Sundays.

Because coronavirus is a known event, you may struggle to find travel insurance cover for coronavirus cancellations right now.

At HSBC, we’ve temporarily withdrawn single and multi-trip travel insurance policies from sale to new customers. However, we’re still offering Worldwide Travel Insurance as one of the options in our multi-cover policy, Select and Cover.

So if you and your partner or family were looking for travel insurance alongside two other types of insurance cover – Select and Cover could make a lot of sense.

It covers you, your spouse, domestic or civil partner and any dependant children living with you who are under 18 – or under 23 if they’re in full-time education and living at home during the holidays.

Select and Cover is available for HSBC customers who are registered for online banking. The Worldwide Travel option is provided by Aviva Insurance Limited. The maximum age for cover is 70. For details of the coronavirus cover, including cancellations, that’s offered as part of Select and Cover, see our coronavirus travel guidance.

If your holiday has been cancelled, your first step should always be to contact your travel and/or accommodation provider for a refund.

If you paid any part with your debit or credit card or PayPal, you may also contact the payment provider for a refund. If you paid with an HSBC debit or credit card, here’s how you can raise a dispute.

If you have HSBC Travel Insurance and you’ve been unable to get a refund from your travel and/or accommodation provider or your payment provider, please contact Aviva to make a claim.

Aviva will ask to see confirmation of the original booking and which parts of it are non-refundable. They’ll also ask for evidence you’ve tried to get your money back from your travel and/or accommodation provider, plus your credit or debit card provider if you paid by card - for example, copies of emails you’ve sent and/or their replies.

As soon as you’ve notified Aviva of your claim, they will send you a claims pack detailing the information they need from you. To ensure your claim is handled as swiftly as possible, please follow the instructions in this pack.

After receiving your details, Aviva will assess your claim and make a payment to you within 28 days if your claim’s been successful.