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Travel insurance

Cover to suit your every need while travelling
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HSBC Travel Insurance

HSBC Travel Insurance is designed to offer a choice of single trip or annual multi-trip cover.
  • Up to £10 million of medical cover
    For emergency medical treatment and associated expenses
  • Up to £5000 cancellation cover

    Refund of non-recoverable travel and accommodation costs should you be forced to cancel or cut short your holiday

  • Cover for airspace or port closures
    If you are prevented from travelling or stranded abroad for at least 24 consecutive hours due to airspace or port closures, you'll be covered
  • 15% online discount
    Receive a 15% online discount when you buy your single trip or annual multi-trip policy online. Offer only available on new policies.
  • Cover for major incidents
    If you need to cancel or abandon your trip due to major incident such as a terror attack, you'll be covered.
  • Up to 9 people covered
    Ideal for solo travellers, couples, families and groups
  • Optional extras
    To cover baggage, extended trip, scuba diving, golf and winter sports
  • Choice of single trip or annual multi-trip policies
    With UK only, European or Worldwide cover available

Start your application

 

HSBC Travel Insurance is provided by Aviva Insurance Limited and is designed to cover all of your travel needs.

 

Please ensure you see the full eligibiltiy requirements before applying. 

More details

We offer:

  • Cover for up to 9 people - ideal for individuals, couples, families and groups
  • Single trip policies for trips between 2-120 days
  • Annual multi-trip policies with trip limits of 31, 45, 60 or 90 days

Choose an area of travel from:

  • UK - single trip only
  • UK & Europe
  • Worldwide, excluding USA, Canada & Caribbean
  • Worldwide including USA, Canada & Caribbean

Optional cover for:

  • Baggage
  • Extended trip
  • Scuba diving
  • Golf
  • Winter sports

 

What's covered?

Standard policy features

Cancellation charges:

  • Policy limits per person per trip: £5000
  • Excesses per person per incident: £50 (£20 for loss of deposit)

Holiday disruption:

  • Policy limits per person per trip: £25 for each 24 hr period (£500 maximum)
  • Excesses per person per incident: Nil

Delayed departure:

  • Policy limits per person per trip: £25 for each 12 hr period (£250 maximum)
  • Excesses per person per incident: £50 for abandonment after 24 hours

Missed international departure:

  • Policy limits per person per trip: £1000
  • Excesses per person per incident: Nil

Emergency medical and associated expenses:

  • Policy limits per person per trip: £10,000,000
  • Excesses per person per incident: £50

Hospital benefit:

  • Policy limits per person per trip: £25 for each 24 hour period (£1,000 maximum)
  • Excesses per person per incident: Nil

Personal accident:

  • Policy limits per person per trip: £50,000
  • Excesses per person per incident: Nil

Personal liability:

  • Policy limits per person per trip: £2,000,000
  • Excesses per person per incident: £50 for incidents arising from the occupation of temporary holiday accommodation

Legal expenses:

  • Policy limits per person per trip: £50,000
  • Excesses per person per incident: Nil

Optional extras

Baggage cover:

  • Policy limits per person per trip: £1,500
  • Excesses per person per incident: £50

Winter sports cover:

  • Policy limits per person per trip: £500 (own equipment)
  • Excesses per person per incident: £50

Golfing cover:

  • Policy limits per person per trip: £1,500 (own equipment)
  • Excesses per person per incident: £50

Scuba diving cover:

  • Policy limits per person per trip: Refer to policy booklet
  • Excesses per person per incident: Refer to policy booklet

Business trip cover:

  • Policy limits per person per trip: Refer to policy booklet
  • Excesses per person per incident: Refer to policy booklet

What's not covered?

  • Pre-existing medical conditions of any travellers named on the policy and anyone whose health may affect your decision to take or continue your trip unless accepted in writing by us
  • Leisure activities not listed in the policy document
  • Missed international departure due to strike if the date of strike is known at the time of booking
  • Winter sports above the 31 days maximum stated on annual policies
  • Business trips which involve manual work or dealing with the public
  • Claims for your death, injury, illness or disability are not covered if they result from you misusing alcohol or drugs.

Please note, all trips must begin and end in the UK, Channel Islands or Isle of Man. Holidays in the UK, Channel Islands or Isle of Man must include a minimum of 2 consecutive nights stay in pre booked accommodation.

 

Make a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Claims for emergency medical treatment

Medical emergency Line

+44 (0)1603-605128

Lines open 24 hours a day.

Other claims

+44 (0)1603-605124

Lines open: 8am - 8pm every day except Christmas Day, Boxing Day and New Year's Day.

Initial notification can be made 24 hours a day, 365 days a year.

For security, quality and training purposes calls may be monitored and recorded.

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A written police report made as soon as reasonably possible for any theft or loss
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

Your cancellation rights

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

Please call 0800 169 4013

Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.

 

How to apply for HSBC Travel Insurance

If you meet the eligibility criteria below, you can get a quote online or by contacting us:

Apply by phone

Call us for immediate cover

0800 299 399

Lines are open from 8am – 8pm Monday – Thursday, 8am – 7pm Friday, 9am – 5pm Saturday and 10am – 2pm Sunday. (except for Christmas Day, Boxing Day and New Year's Day)

Please answer all questions accurately, any incorrect information may invalidate your insurance should you take out a policy.

Apply online

Get a quote and save 15% when you apply online.

Offer only available on new policies.

 

Retrieve a saved quote.

Return to a previous quote you obtained in the last 30 days.

 

For details on how we will use your personal information, please see our Privacy Notice (PDF). HSBC Travel Insurance is provided by Aviva Insurance Limited.  Please read Aviva’s Privacy Notice shown within the application

Frequently Asked Questions

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