We believe the people, communities and businesses in the UK thrive most when they remain connected and open. No one is an island and everyone has the right to feel at home in the UK and should be given the same opportunities to thrive.
As part of our commitment to supporting the people and communities of the UK, we’re working with charities to help support homeless people through breaking the cycle of financial exclusion.
In partnership with Shelter, and other UK and local charities, we’re helping those without a fixed home address by providing them a bank account. This gives them a safe place to keep and spend money received from work or benefits, as well as a way to spend or save towards their future.
Shelter helps millions of people every year struggling with bad housing and homelessness through advice, support and legal services.
If you’re interested in the work Shelter does to support individuals in need, please visit: www.shelter.org.uk/.
How the programme works
HSBC UK’s No Fixed Address Service is a specialist service available in selected branches.
If you or someone you know are facing housing issues and are in need of support or advice, the specialist housing and homelessness charities below can help. They can also provide guidance on opening a bank account when you’re ready.
Please click on the logos below for more information about your nearest source of support.
Visit the Shelter website for more information on their services and how to get in touch.
Call 0808 800 4444 Phone lines operate 08:00-20:00, Monday to Friday and weekends 09:00-17:00.
Call 08000 495 495 Phone lines operate between 09:30-16:00, Monday to Friday.
Call (028) 9024 5640 Phone lines operate between 09:30-16:30 Monday to Friday.
How to get started
We’re proud to be part of thriving communities across the UK
We are not an island
Founded by Thomas Sutherland, a Scot who realised that there was considerable demand for local banking facilities in Hong Kong and on the China coast, we opened our doors for business in Hong Kong in March 1865, helping to finance trade between Europe and Asia. For more than 150 years we have connected customers to opportunities, enabling businesses to thrive and economies to prosper, helping people to realise their ambitions. We are a business built on providing a unique gateway to the world. From our new home in Birmingham, we as HSBC UK, continue to seek out opportunity and forge connections across the UK and the world.
Disasters Emergency Committee - Coronavirus Appeal
As coronavirus hits war-torn countries, families living in crowded refugee camps are extremely vulnerable because of the lack of access to medical care, clean water and enough food. But, as we've seen in the UK, simple measures can make a huge difference. By acting now you can help protect millions of vulnerable refugees and displaced people - many lives can be saved.