Pay by Bank app

Use your HSBC UK Mobile Banking app to send money for goods and services

Use Pay by Bank app and breeze through online checkout using your trusted HSBC UK Mobile Banking app. There’s no need for a separate PIN or password, or to enter your card details at any stage.

Benefits of using Pay by Bank app:

Automatic enrolment, no registration process
Checkout is quick and simple, no need to enter card details
Transaction authorised using your trusted HSBC UK Mobile Banking app for increased security
Available balance usually updated in real time

To use Pay by Bank app you’ll need:

The latest version of the HSBC UK Mobile Banking app
To have chosen a Mobile Banking PIN
To hold an eligible HSBC UK current account

How to send money for goods and services using Pay by Bank app

Just follow these simple steps:

One Device

Shopping on a device which has the HSBC UK Mobile Banking app installed, with Digital Secure Key

iOS

Select the 'Pay by Bank app' option at checkout
If you have more than one banking app installed, select the HSBC UK Mobile Banking app from the options provided
Log on to the HSBC UK Mobile Banking app using Face ID, Touch ID or your Mobile Banking PIN
Select 'From' to choose the account from which you would like to send money
Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
Once you're happy, select 'Send Money' and confirm the transaction using your Mobile Banking PIN

Android

Select the 'Pay by Bank app' option at checkout
If you have more than one banking app installed, select the HSBC UK Mobile Banking app from the options provided
Log on to the HSBC UK Mobile Banking app using Android Fingerprint or your Mobile Banking PIN
Select 'From' to choose the account from which you would like to send money
Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
Once you're happy tick 'I confirm the transaction details are correct'
Select 'Send Money' and confirm the transaction using your Mobile Banking PIN

Two Devices

Shopping on a device which does not have the HSBC UK Mobile Banking app installed

iOS

Select the 'Pay by Bank app' option at checkout
You will be provided with a 6-letter code
On your eligible device, log on to the HSBC UK Mobile Banking app using Face ID, Touch ID or your Mobile Banking PIN
Select the 'Move Money' tab
Select 'Pay by Bank app'
Enter the 6-letter code provided to you at checkout and select 'Continue'
Select 'From' to choose the account from which you would like to send money
Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
Once you're happy, select 'Send Money' and confirm the transaction using your Mobile Banking PIN

Android

Select the 'Pay by Bank app' option at checkout
You will be provided with a 6-letter code
On your eligible device, log on to the HSBC UK Mobile Banking app using Android Fingerprint or your Mobile Banking PIN
Select the 'Move Money' tab
Select 'Pay by Bank app'
Enter the 6-letter code provided to you at checkout and select 'Continue'
Select 'From' to choose the account from which you would like to send money
Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
Once you're happy tick 'I confirm the transaction details are correct'
Select 'Send Money' and confirm the transaction using your Mobile Banking PIN

Frequently asked questions

Pay by Bank app is compatible with any digital device that the HSBC UK Mobile Banking app currently supports.

Yes. It's a safe way to send money because you have to log on securely to the HSBC UK Mobile Banking app to confirm the transaction. To do this, you need to use Face ID, Touch ID, Android Fingerprint or your Mobile Banking PIN. Find out more about our Mobile Banking PIN here.

(iOS) As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device by activating the "Find my iPhone" app, selecting the lost device and erasing the data on it.

(Android) As soon as possible, log on to your Google Account (android.com/find) and remotely lock or erase your device.

For your security there are set time limits in order for you to complete your Pay by Bank app transaction. If your code has expired, please return to where you initiated the transaction to acquire a new code.

Pay by Bank app will use the address provided by the payee. If a different address is required, please refer to the app/site in which you placed the order. If order confirmation has already been provided please contact the payee as HSBC cannot change the address.

If an item needs to be returned, please contact the payee that the item was purchased from. They will initiate the refund where valid.

If you do not recognise a Pay by Bank app transaction this can be disputed through HSBC within 13 months of the transaction date. Please contact us on 03457 404 404*.

If you do recognise the transaction, but wish to dispute it for any other reason, HSBC can initiate an inquiry with the payee within 90 days of the transaction date. Otherwise please contact the payee directly.

*Lines are open 8:00 - 22.00 every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Please contact us on 03457 404 404*.

*Lines are open 8:00 - 22.00 every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

The HSBC UK Mobile Banking app can be used on Android, iPhone, iPad, iPad Mini and iPod Touch digital devices running up-to-date software. iPhone, iPad, iPad mini, iPod Touch, Touch ID and Face ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC UK Legal Information.

Use your HSBC UK Mobile Banking app to send money for goods and services

Benefits of using Pay by Bank app:

To use Pay by Bank app you’ll need:

How to send money for goods and services using Pay by Bank app

One Device

iOS

Android

Two Devices

iOS

Android

Frequently asked questions

Which devices are compatible with Pay by Bank app?

Which HSBC accounts can be used with Pay by Bank app?

Is Pay by Bank app secure to use?

What if I lose my phone?

What are the maximum transaction limits using Pay by Bank app?

The Pay by Bank app six-letter code has expired. Why?

The wrong address has been used and I can’t change it. What should I do?

How do I return an item purchased using Pay by Bank app?

I don’t recognise a Pay by Bank app transaction, how can I dispute it?

Who can be contacted for further assistance?

Customer support