Use your HSBC UK Mobile Banking app to send money for goods and services

Use Pay by Bank app and breeze through online checkout using your trusted HSBC UK Mobile Banking app. There’s no need for a separate PIN or password, or to enter your card details at any stage.

Benefits of using Pay by Bank app:

  • Automatic enrolment, no registration process
  • Checkout is quick and simple, no need to enter card details
  • Transaction authorised using your trusted HSBC UK Mobile Banking app for increased security
  • Available balance usually updated in real time

To use Pay by Bank app you’ll need:

  • The latest version of the HSBC UK Mobile Banking app
  • To have chosen a Digital Secure Key 
  • To hold an eligible HSBC UK current account

How to send money for goods and services using Pay by Bank app

Just follow these simple steps:

One Device

Shopping on a device which has the HSBC UK Mobile Banking app installed, with Digital Secure Key

iOS

  1. Select the 'Pay by Bank app' option at checkout
  2. If you have more than one banking app installed, select the HSBC UK Mobile Banking app from the options provided 
  3. Log into the HSBC UK Mobile Banking app using your Digital Secure Key
  4. Select 'From' to choose the account from which you would like to send money
  5. Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
  6. Once you're happy, select 'Send Money' and confirm the transaction using your Digital Secure Key

Android

  1. Select the 'Pay by Bank app' option at checkout
  2. If you have more than one banking app installed, select the HSBC UK Mobile Banking app from the options provided 
  3. Log into the HSBC UK Mobile Banking app using your Digital Secure Key
  4. Select 'From' to choose the account from which you would like to send money
  5. Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
  6. Once you're happy tick 'I confirm the transaction details are correct'
  7. Select 'Send Money' and confirm the transaction using your Digital Secure Key

Two Devices

Shopping on a device which does not have the HSBC UK Mobile Banking app installed

iOS

  1. Select the 'Pay by Bank app' option at checkout
  2. You will be provided with a 6-letter code
  3. On your eligible device, log into the HSBC UK Mobile Banking app using your Digital Secure Key 
  4. Select the 'Move Money' tab
  5. Select 'Pay by Bank app'
  6. Enter the 6-letter code provided to you at checkout and select 'Continue'
  7. Select 'From' to choose the account from which you would like to send money
  8. Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
  9. Once you're happy, select 'Send Money' and confirm the transaction using your Digital Secure Key

Android

  1. Select the 'Pay by Bank app' option at checkout
  2. You will be provided with a 6-letter code
  3. On your eligible device, log into the HSBC UK Mobile Banking app using your Digital Secure Key 
  4. Select the 'Move Money' tab
  5. Select 'Pay by Bank app'
  6. Enter the 6-letter code provided to you at checkout and select 'Continue'
  7. Select 'From' to choose the account from which you would like to send money
  8. Review the on screen details, including payee, amount, your chosen account and delivery address if displayed
  9. Once you're happy tick 'I confirm the transaction details are correct'
  10. Select 'Send Money' and confirm the transaction using your Digital Secure Key

Frequently Asked Questions

The HSBC UK Mobile Banking app can be used on Android™, iPhone, iPad, iPad Mini and iPod Touch digital devices running up-to-date software. iPhone, iPad, iPad mini, iPod Touch, Touch ID and Face ID are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. HSBC UK Legal Information.