HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Protect your home and belongings with our Distinct product, specially selected by HSBC and provided by Aviva Insurance Limited for high value homeowners, those with a rebuild cost of over £500,000 and/or contents worth over £80,000.

High Value Home Insurance has been especially tailored and includes:

  • Dedicated teams Our specialist teams will discuss your needs and offer help and assistance to ensure you have the correct level of cover in place.
  • Personalised claims service Our experienced and dedicated claims managers will be on hand when you need us most and will work diligently to get things back to normal for you as quickly as possible.
  • Choice of Suppliers We have a number of quality suppliers to meet your needs if you claim but we're more than happy to work with your own contacts if you'd prefer.
  • Worldwide protection Worldwide cover for your possessions when you are travelling in the UK or overseas.
  • Fine art, jewellery or antiques We can offer help and assistance to ensure these valuable and treasured items are fully protected.

Are you eligible? Check the full details

To get a quote, or if you need to speak to us

Give our friendly team a call on:

0800 068 1577

Textphone contact numbers

Lines are open 9am to 5pm Monday to Friday. On public holidays opening hours may vary.

In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch

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Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Home insurance claims

0800 051 1750

From outside the UK call (+44) 1603 208 901. Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Legal claims

0800 051 1718

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Home emergency service

0800 051 1750

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded.

What you'll need to hand when making a claim

  • Your policy number
  • Your policyholder name and address

Customer Services

Amend or upgrade your policy

0800 0159 161

Lines are open 9am to 5pm Monday to Friday and 9am to 5pm at weekends. On public holidays opening hours may vary.

In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Your cancellation rights

Cancelling your policy

0800 0159 161

Lines are open 9am to 5pm Monday to Friday and 9am to 5pm at weekends. On public holidays opening hours may vary.

In the interests of security for all parties, telephone calls may be monitored and/or recorded.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.

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