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HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Premier Worldwide Travel Insurance

As part of your HSBC Premier experience, you enjoy the benefit of Premier Worldwide Travel Insurance at no extra cost.

Our cover gives you, your partner and any dependent children worldwide protection, so we're here to help whether you've booked a long weekend in the UK, skiing in the Alps or travelling overseas.

Premier Worldwide Travel Insurance is provided by Aviva Insurance Limited.
Policy terms and conditions apply.

Please note: holidays in the UK, Channel Islands and Isle of Man will only be covered if they include two or more consecutive nights stay in pre-booked holiday accommodation.

Find out more Check full eligibility details

Making a claim

What's covered

Standard policy features Policy limits per person per trip Excesses per person per incident
Cancelling or Coming Home Early Up to £7,500 £50 (maximum £100 for 2 or more persons)
Travel Disruption Travel Delay after Check-in:
£50 each 12 hour period (maximum £250)

Missed Depatures:
Up to £1,000

Enforced Stay Abroad:
£100 each 24 hour period (maximum £1,500) or Up to £1,500 towards the cost of return


Emergency Medical and Associated Expenses £10,000,000 £50
Accidental Death or Permanent Disability Up to £50,000
(£1,000 for death if aged under 16)
Legal Expenses and Advice £50,000 Nil
Personal Liability £2,000,000 £50 for damage to temporary holiday accomodation
Your Possessions Delayed Baggage
Up to £250

Baggage and Personal Money
Up to £2,500 Baggage
including up to £650 for any single item

Up to £750 personal money
(£100 cash limit if aged under 16 years)

Up to £1,500 Golf equipment
Up to £300 Golf equipment hire

Emergency Travel Documents
Up to £750


Catastrophe Cover £750 Nil
Winter Sports Cover Up to £500 £50

What's not covered?

  • Pre-existing medical conditions unless listed as an accepted condition or disclosed to and accepted in writing by the insurer
  • Any leisure activities which is shown as excluded in the policy document
  • If you are aged 70 or over
  • Missed departure on trips within the UK or due to strike if the date of strike is known at the time of booking
  • Winter sports beyond the 31 day trip limit
  • Business trips which involve manual work or dealing with the public
  • Claims for death, injury, illness or disability are not covered if they result from the misuse of alcohol or drugs

Please note, all trips must begin and end in the UK, the Channel Islands or the Isle of Man.

What you should know before you travel

Download the Premier Worldwide Travel Insurance policy booklet

Download PDF

Things you should know

Please take time to read the following:

To read our PDF files

you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK if you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Adobe

Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible. In case of medical emergency please call (+44) 1603 605 135 outside UK or 0800 051 7458 within UK. Lines are open 24 hours a day, 365 days a year. Calls may be monitored or recorded.

Travel Claims Line

0800 051 7459

Lines open 24 hours a day

Calls may be monitored or recorded.

Customer services

03457 707070

Lines open 24 hours a day

Calls may be monitored or recorded.

Medical assessment

0800 051 7457

Lines open 8am to 9pm Monday to Sunday (closed Christmas Day, Boxing Day and New Years Day)

Calls may be monitored or recorded.

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