Step-by-step guides to help reduce debts and start saving so you can get back in control. If you need help, there are several options including speaking to your bank or independent money advisers and charities. 

Speak to HSBC

If you’re an HSBC customer and you’ve missed a payment or are worried about missing one in the future, call our team of specialists on 0345 850 0622 to get a helping hand.1

Lines are open:

  • 8am to 9pm, Monday to Thursday
  • 8am to 6pm, Friday
  • 8.30am to 4pm, Saturday

Please note, lines will not be open on Christmas Day, Boxing Day and New Year's Day.

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Tools that can help


Manage your HSBC accounts easily and securely at any time.


Build a budget online to help you manage your money.

Further assistance

There are a number of independent organisations who can provide help and give general advice about managing money.

You can find out about free independent money advisers in your area from:

The following helpline services can offer help and advice:

Explore more


Step-by-step guides to help you take control of your everyday financial decisions.

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Read some of our latest articles on a range of topics from travel to credit cards.


See what you can do through online and mobile banking with HSBC.

1We accept calls via Text Relay. To help us improve our service, and in the interests of security, we may monitor and/or record your call.