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How to set up, amend and cancel a standing order

A standing order is a regular payment – for example monthly or weekly – of a specified amount from one account to another.

You can set it up to end on a certain date or after a specific number of payments. You can use it for regular outgoings such as rent.

A standing order is different to a Direct Debit as it can be used to pay either a company or friend/family member. The account holder sets it up and it’s for a fixed amount unless amended.

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Cancel a standing order

If you want to cancel a standing order, you need to do it by the working day before your next payment is due.

You can do this in the HSBC UK Mobile Banking app:

  1. Log on to the app.

  2. Go to your account details page.

  3. Select 'Manage bills'. This will display all standing orders and Direct Debits on the account.

  4. Tap on the one you want to cancel.

  5. Follow the on-screen instructions.

Cancelling standing orders through online banking:

  1. Log on to online banking (you’ll need to have your Secure Key with you).

  2. Select 'Standing orders and future payments' from the quick links section.

  3. Choose the account the standing order is set up on.

  4. Find the standing order you want to cancel and then select the more information icon.

  5. Select ‘Delete’ and follow the on-screen instructions.

Amend a standing order

If you want to change the amount of a standing order, you’ll need to let us know the working day before the payment is due to go out. 

If you want to change any other details, you'll need to cancel the existing standing order and set up a new one with the new details.

Amending a standing order through online banking (you’ll need to have your Secure Key with you):

  1. Log on to online banking.

  2. Select 'Standing orders and future payments' from the quick links section.

  3. Choose the account the standing order is set up on.

  4. Find the standing order you want to cancel and then select the more information icon.

  5. Select ‘Edit amount’ and follow the on-screen instructions to complete your request.

You can also amend a standing order over the phone or in a branch

Amend standing order online

Set up a standing order

You’ll need to set up a standing order 2 working days before the payment is due to make sure it goes through on time.

Setting up a standing order using mobile banking

You can set up a standing order between your own HSBC UK accounts or to an existing personal payee on the HSBC UK Mobile Banking app.  To set one up you can follow these steps:

  1. Log on to the HSBC UK Mobile Banking app.

  2. Select 'Pay and transfer' and choose 'Make a payment or transfer'.

  3. Choose the account you'd like to pay from, and then select 'My payees'.

  4. Select an existing payee or 'Add a new payee' and then select 'Next'.

  5. Follow the on-screen instructions and toggle the 'Standing order?' option to 'On'.

  6. Complete all required information and review details carefully before confirming.

Setting up a standing order online

If you're registered for online banking with HSBC, you can follow these steps:

  1. Log on to online banking.

  2. Select 'Pay and transfer' from the quick links section.

  3. Chose the account you want to set the standing order up on.

  4. Select if it is a new or existing payee. If going to a company, select 'Using our company look-up'.

  5. Follow the on-screen instructions. When asked if it's a standing order, select 'Yes'.

  6. Confirm the frequency, start and end dates of the standing order and generate a transaction code with your Secure Key to authorise the transaction.

For help generating a transaction code, please visit our making payments page

Set up standing order online

Setting up a standing order in branch

You can also go into a branch to set up a standing order. Make sure you have some identification and also details of who you’ll be paying.

Setting up a standing order over the phone

To set up a standing order over the phone, view your contact options on our phone banking page.