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Coronavirus: your travel questions answered

If you’re unsure how coronavirus will impact your travel plans or want to know what your rights are – we have answers to many of your questions below. As things change the information on this page may change. Keep checking back to make sure you have the most up-to-date information.

I’m due to travel and want to understand what I’m covered for under HSBC Travel Insurance

The Foreign and Commonwealth Office (FCO) gives advice to help UK citizens make judgments about travelling to a particular country.

On 4 April 2020 the FCO advised British people against all non-essential travel worldwide for an indefinite period. This is due to unprecedented international border closures and other restrictions.

Travel insurance covers you for non-refundable costs. Your first step should be to contact your airline, travel or accommodation provider to find out what your options are.  

If you can’t recover your costs, you should contact your debit or credit card provider about getting a refund. If you have an HSBC credit card, you can find out how in the credit card claims section below. For any non-refundable costs, please visit our claims page.

I’m currently overseas and want to understand what I’m covered for under HSBC Travel Insurance

The Foreign and Commonwealth Office (FCO) now advises British people who are travelling abroad to return to the UK now, if commercial flights are still available. This advice was published on 23 March 2020 and takes effect immediately.

I’d like to book a new trip and want to understand what I’m covered for

I’d like to make a claim

I’m looking to buy travel insurance for a future trip

I booked my trip with an HSBC credit card. What rights do I have under Section 75 of the Consumer Credit Act?

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