If you’re unsure how coronavirus will impact your travel plans or want to know what your rights are – we have answers to many of your questions below. As things change the information on this page may change. Keep checking back to make sure you have the most up-to-date information.

I’m due to travel and want to understand what I’m covered for under HSBC Travel Insurance

The Foreign and Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice took effect immediately on 17 March and applies initially for 30 days. 

Travel insurance covers you for non-refundable costs. Your first step should be to contact your airline, travel or accommodation provider to find out what your options are.  

You’ll be able to make a claim if you took out your HSBC Travel Insurance policy and booked a trip before the FCO advised against non-essential travel and this advice is still in place 31 days before your departure date.

I’m currently overseas and want to understand what I’m covered for under HSBC Travel Insurance

The Foreign and Commonwealth Office (FCO) now advises British people who are travelling abroad to return to the UK now, if commercial flights are still available. This advice was published on 23 March and takes effect immediately.

I’d like to make a claim

I’m looking to buy travel insurance for a future trip

I booked my trip with an HSBC credit card. What rights do I have under Section 75 of the Consumer Credit Act?