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Touch ID and Face ID

A simple and secure alternative to your Digital Secure Key

Use your fingerprint to log on to the mobile banking app

Your fingerprint is an excellent security device; no two are exactly the same and you've always got it with you. If you've got an iPhone* with Touch ID fingerprint sensor enabled, you can log on to the mobile banking app faster using your fingerprint. Additionally, if you've got an IPhone* with Face ID enabled, you can seamlessly log onto the mobile banking app using your face.

*iPhone is a trademark of Apple Inc.

man with his phone

To use Touch ID you'll need:

To use Face ID you'll need:

How to enable Touch ID in 4 simple steps

  1. In your iPhone Settings, make sure you've registered your fingerprints in the 'Touch ID & Passcode' section
  2. Now open the HSBC UK Mobile Banking app and log in using your Digital Secure Key password 
  3. Once logged in to the mobile app, select 'More > Security Settings > Enable Touch ID'
  4. Scan your fingerprint for verification

How to enable Face ID in 4 simple steps

  1. In your Phone settings, make sure you've registered your face in the 'Face ID & Passcode' section
  2. Now open the HSBC UK Mobile Banking app and log in using your Digital Secure Key password
  3. Once logged in to the mobile app, select 'More > Security Settings > Enable Face ID'
  4. Scan your face for verification

Important security information

When you enable Touch ID or Face ID log on, any fingerprint or face stored on your device, now or in the future, can be used to log on to the HSBC UK Mobile Banking app. You should only enable Touch ID or Face ID if you're the only person who has registered fingerprints or faces to your device.

More information about keeping your device and security details safe and secure are available in the Security section of the HSBC UK Mobile Banking app Terms and Conditions. You can find these in the app menu.

 

Frequently Asked Questions

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