HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

HSBC Voice ID making telephone banking safer than ever.

  • Access telephone banking through your voice
  • No need to use your security number
  • Easier and safer to access your account through telephone banking

Voice ID. How it works

How do I sign up for Voice ID?

Call 08000 852 380
08000 852 380
to enrol for HSBC Voice ID

Verification using your telephone security number

Create your voiceprint saying 'My voice is my password' up to five times

Use your voice to access your account through telephone banking

Then next time you call, no more passwords... you'll just need to repeat that short, simple phrase.

Don't worry about remembering it - we'll tell you what to say each time.

If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404
03457 404 404.

HSBC Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.

How it will work?

Your voice is unique, just as your fingerprint is which means you can create your own voiceprint with us. Once you've created your 'voiceprint', you'll be able to use your voice to access telephone banking and we'll use this to further help protect against fraud.

Instead of entering two random digits from your telephone banking security number, we'll verify it's you by asking you to say a short simple phrase.

Voice ID can analyse your voice in seconds - checking over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.

How will it be safer and easier?

Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to help detect if someone is impersonating you or playing a recording - and recognise you even if you have a cold or sore throat.

You won't need to remember your security number. Once you've entered your account or card number you'll just need your voice to access your account through telephone banking.

Frequently Asked Questions

What are the benefits of using voice ID?

Can I set up Voice ID when I'm in the branch?

If I am ill or sound a bit different, will Voice ID still work?

If I'm in a noisy place, or if it's a bad line, will Voice ID still work?

If I have a speech impediment or use a voice box, will Voice ID still work?

Can I use Voice ID on behalf of someone for whom I am a carer or hold Power of Attorney?

Can someone record my voice and use it to access my account?

What if I don't know my Telephone Security Number? Can I still use Voice ID?

I'm worried about my voice being recorded?


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