HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Protect your lost or stolen cards

Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner your tell us, the sooner we can protect your account.

Let us know via Online Banking

If your debit card has been lost or stolen please Log on to Online Banking with your Secure Key and select the "Report lost and stolen" menu option.

If you hold accounts in the Channel Islands or Isle of Man, please call us on 03456 007 161 as we are unable to service this request online

Phone our emergency line

If your credit card has been lost or stolen, or you have both credit cards and debit cards that have been lost or stolen please phone our emergency line on 03456 007 010 from the UK or +44 1442 422929* if you are overseas.

Lines are open 24 hours a day, 7 days a week.

What happens next?

We will block your card(s) immediately and issue you with replacement(s). You will receive a new card within 7 working days in the UK by post and within 10 working days overseas.

*Charges may be incurred if calling from overseas.

Useful security information

Read how we can work together to keep your HSBC card safe, including:

  • protecting your card and PIN
  • covering your PIN when you enter it to stop others seeing it
  • never divulging your PIN to anyone, even if they claim to be police or HSBC staff
  • checking statements and query transactions you don't recognise

Find out more about card security.

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