HSBC Premier: our most exclusive banking service | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Premier Home Insurance

Get 25% off when you buy HSBC Home Insurance online*

Protect your home and belongings with Premier Home Insurance from HSBC.

HSBC Premier Home Insurance is provided by Aviva Insurance Limited, and built to help cover you against losses or damages.

We offer three levels of cover: buildings, contents, or combined buildings and contents, all with generous cover limits to ensure you are adequately covered should the worst happen.**

You can also tailor your cover to fit your needs and lifestyle, with our optional additional cover options. These include:

  • Extended accidental damage cover for buildings and contents
  • Legal expenses
  • Home emergency cover
  • Pedal cycle cover
  • Personal belongings cover anywhere in the world
  • Clerical business equipment cover

Making a claim Check full eligibility details

HSBC Home Insurance has been awarded a 5 Star Rating by independent financial products researcher Defaqto.

This accreditation is only offered on products with a comprehensive range of features and benefits, such as ours.

Get a quote

Please read this (PDF) statement which explains how we will use your personal information.

Retrieve a saved quote

If you wish to return to a previous quote you obtained online in the last 90 days you can retrieve it here.

If you have contents over £80,000 or a buildings rebuild cost of over £500,000 High Value Home Insurance is designed to meet your needs. Find out more

*Available to new Home Insurance customers only. HSBC Home Insurance is provided by Aviva Insurance Limited. Click here to view full terms and conditions.

** HSBC Home Insurance provides one of the highest quality offerings in the market and provides a comprehensive level of cover as certified by the 5 Star Rating awarded to our product by independent financial researchers Defaqto.

HSBC Home Insurance has been awarded a 5 Star Rating by independent financial products researcher Defaqto.

This accreditation is only offered on products with a comprehensive range of features and benefits, such as ours.

What's covered?

Our new Home Insurance product was launched on the 21/03/2016 and contains the cover listed below. If you received a quotation or bought a policy prior to this date your policy limits may vary. Please ensure that you review your quotation/policy documents in full and check your schedule in particular, to ensure that the cover meets your needs.

Standard policy features Buildings Contents Policy limits
Valuables   • You can select a cover limit between £10,000 and £20,000 (terms and conditions apply). Your chosen policy limit will be shown in your policy schedule.
• Single item limit of £1,500 applies.
Personal money   £750
Contents in garage/outbuildings   £3,000 for theft or attempted theft. All other claims covered to the limit shown in your schedule.
Contents in the garden   £1,000
Re-landscaping   £2,500 (Single item limit of £250 applies)
Freezer contents   £1,000
Visitor belongings   £1,000
Replacement locks £1,000
Fuel and metered water   £2,000
Contents cover for someone working or studying away from home   £5,000
Loss of rent / Cost of alternative accommodation Buildings: Up to £80,000
Contents: Up to £10,000
Tracing leaks   £5,000
Tenants liability   £15,000
Limited accidental damage Included as standard, up to the sums insured

Optional extras
Home Emergency Cover HSBC home emergency cover provides you with expert help with emergencies at your property.

What are the benefits?

  • Up to £1,000 for labour, parts and materials per incident
  • Hotel accommodation costs up to £1,000 if your home is uninhabitable. This is in addition to the labour, parts and materials claims limit of £1,000
  • No excess to pay
  • £500 boiler contribution for boilers declared beyond economical repair

What's covered?

  • Loss of essential services i.e. boiler breakdowns
  • Roof damage following a storm
  • Plumbing emergencies
  • Electrical emergency and breakdown
  • Lost keys or damage to locks, doors and windows
  • Pest infestation of rats, mice, wasps or hornets

Home emergency cover isn't a service and maintenance product and doesn't cover repairs which are due to wear and tear ( e.g. dripping taps).

It doesn't cover breakdown of electric showers or domestic appliances like washing machines and doesn't cover emergencies you were already aware of when you bought cover.
Legal expenses Legal service cover provides you with a lawyer, if you need one, and up to £50,000 of legal costs to pursue or defend a wide range of disputes including:
  • Personal injury
  • Employment
  • Property
  • Medical negligence
  • Consumer issues
Extra Accidental Damage - Buildings Extra cover includes:
  • putting your foot through the ceiling
  • hammering a nail through a pipe
  • damaging wood or tiled flooring
Extra Accidental Damage - Contents Extra cover includes:
  • ornaments
  • spectacles
  • spilt drinks
  • spilt paint
Personal belongings Protect your personal belongings, wherever you are in the world. You can select between £2,000 and £10,000, with a single item limit of £1,500. Your chosen limit will be shown in your policy schedule.
Pedal cycles You can select up to £2,500 towards theft or damage. Your chosen limit will be shown in your policy schedule.
Clerical business equipment You can select up to £5,000 if you work from home. This includes up to £500 for stock and samples used in connection with your employment when stored at your home, and up to £300 for money belonging to your business and credit cards used for the purpose of your business. Your chosen limit will be shown in your policy schedule.

What's not covered?

Please see your policy booklet for full details of exclusions.

What you should know before you apply

Before applying, please take the time to read the following. You may also want to save some of there documents for future reference.

Download the HSBC Home Insurance full policy booklet

Download PDF


Download the HSBC 25% discount Home Insurance terms and conditions

Download PDF

Other things you should know:

To read our PDF files

you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK if you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Adobe

Get a quote and apply

How would you like to apply?

Simply choose the way that suits you best – but first, take a look below at the eligibility requirements and things you should know.

Retrieve a saved quote

If you wish to return to a previous quote you obtained online in the last 90 days you can retrieve it here.

If we have contacted you regarding a pre-populated quote you can retrieve it here using the IQU reference number found on your email.

Get a quote by phone

Call us on

0800 277 377

Lines are open from 8am to 9pm Monday to Friday and 9am to 5pm at weekends. On public holidays opening hours may vary.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.

Please answer all questions accurately, any incorrect information may invalidate your insurance should you take out a policy.

Apply in branch

Pop into your nearest branch for a chat.

Find a branch

Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Home insurance claims

0800 158 4081

Lines open 24 hours a day, 7 days a week. In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Flood Advice and Help (PDF).

Legal claims

0800 051 1715

Lines open 24 hours a day, 7 days a week. In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Home Emergency Service

0345 300 0959

Lines open 24 hours a day, 7 days a week. In the interests of security for all parties, telephone calls may be monitored and/or recorded.

What you’ll need to hand when making a claim

  • Your policy number
  • Your policy/holder name and address

Need to speak to us?

Give our friendly team a call on:

0800 051 6673

Lines are open from 8am to 9pm Monday to Friday and from 9am to 5pm at weekends. On public holidays opening hours may vary.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch

Back to top