HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

With winter truly upon us now and it is worth taking some simple precautions to protect your home from the freezing conditions.

The financial cost of damage caused by escaping water from burst pipes can run into thousands of pounds and can be so severe that you may have to vacate your home whilst repairs are carried out.

A few simple precautions can minimize the risk:

Lots of Insulation

One of the main causes of freezing pipes is lack of lagging. Remember to insulate exposed pipes in your home, particularly the attic and crawl spaces where they are more likely to freeze. Don’t forget your outside tap in the garden as well.

Home Alone

If you are going away for a few days, leave your heating on at a constant low level 24 hours a day while you are away. This will mean that pipes should remain at a constant temperature and less likely to freeze. Also remember to leave your loft hatch open, allowing warm air can circulate.

Ask a friend or neighbour to check on your home whilst you are away for any extended period, if a problem is spotted early, the damage could be much less.

Find the stopcock

Find your stopcock and make sure you can turn it on or off. It’s normally under or near to your kitchen sink.

There should also be an access point for a stopcock outside your home (usually near your driveway) so if all else fails you can turn off the supply there.

Check your taps

Repair any dripping taps and don’t forget to insulate outside taps in your garden or garage. If possible turn off the supply to these altogether.

Your cover

Damage caused by freezing water and leaking or escaping water from tanks, pipes or heating systems is covered as standard under most contents and buildings insurance policies. Water freezing in tanks is also usually covered under the buildings insurance.

If the worst happens

If pipes have burst, turn off the water at the main stopcock. By turning off the water you will reduce the amount of water which can escape and so minimise damage to your home. Switch off central heating and any other water heating installations at the same time to avoid further damage and open all taps to drain the system. Call your insurer as soon as possible.

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