HSBC Internet Banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Faster, smarter, better

Want to make internet banking that bit quicker? If you haven't already done so, change your username for smoother logins. Learn how your internet browser can remember you for next time.

Tips and tricks

Tip 1.Creating a unique username

Step 1

Now, you can personalise your account with a unique username. We recommend choosing something that's easy for you to remember, but hard for others to guess.

It's really easy to set up. Simply log on to internet banking, as normal. On the opening screen, you'll notice a sidebar called 'My details & preferences'. Then select the red 'Update' button in that section.

Step 1

Tip 2. Remember me?

By selecting this feature, you'll have fewer things to enter in when logging on to internet banking. We recommend selecting this option only on a machine that you exclusively use, say for example, your home laptop.

Lost your details?

Tip 3. Take a shortcut

By selecting this feature, you can have the internet banking homepage available on your bookmarks toolbar. So no matter how far you roam online, internet banking is just one click away.

Bookmark this page hint

Need to speak to us?

Give our friendly team a call on:

0345 740 0004

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

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