HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Help and support at any stage of the journey

The home buying process can be a tricky one to navigate. At HSBC we're here to help guide you along your journey. Start from the beginning or the stage you are at to find some helpful articles and information.

Learn more about making the decision to buy icon

Deciding to buy a property

What you need to consider

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Learn more about finding a mortgage icon

Finding a mortgage

We try to cover the basics to help you get your head around mortgages

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Learn more about finding a property icon

Finding a property

Read our helpful articles to aid in your hunting

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Learn more about making an offer icon

Making an offer

Before you make an offer, there are some things you need to consider

Learn more

Learn more about searches and legals icon

Search and Legal fees

With different options to choose from and different people too, we can help you with the fundamentals

Learn more

Learn more about applying for a mortgage icon

Applying for a mortgage

The steps involved in applying for a mortgage with us

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Learn more about moving in and renovating icon

Moving in and renovating

We have some advice on your moving day and how you can add value to your property

Learn more

Your home may be repossessed if you do not keep up repayments on your mortgage.

Already started an application?

Whether you started your application over the phone or online, you can see how it's progressing here. Simply log on using the username we've given you and security details you created.



Call us to get mortgage advice over the phone, at a time that suits you.

0800 169 6333

0800 169 6333

Textphone: 1800 10800 028

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Book an appointment in one of our branches with a dedicated mortgage advisor:

0800 030 4640

Some branches are open 6 days a week.

Find a branch


Complete your entire application online, with no advice from us.

Or get a decision in principle online then book an appointment for advice

Save, track and retrieve your application.

Apply online

Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

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