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Mortgage guidance

You’ll find useful information here to help you on your mortgage journey

Explore this section to understand the mortgage process and learn more about our mortgages.

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Guidance topics


Find out about the two methods we offer of repaying your mortgage


We offer extra flexibility and support if you’re in the forces


These are the documents we’ll need to see to support your application


Getting a mortgage shouldn’t be confusing: this guide outlines the key steps


Learn about how the remortgaging process works


Read our guide on the process to get a buy to let property


We’ve simplified all the jargon you might come across during the mortgage process 


Learn about the Bank of England Base Rate and what it means for you 


Find out about what fees you can expect to pay


Learn more about how to make changes to your mortgage


If you have financial difficulties, we can help you manage your payments

How to apply

New Application

Applying for a mortgage involves two stages, firstly getting a Decision in Principle; secondly making a mortgage application.

Already started an application?

If you started a mortgage application over the phone or online, you can login to complete it or track its progress.

Think carefully before securing other debts against your home.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

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