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Mortgage guidance

You’ll find useful information here to help you on your mortgage journey

Explore this section to understand the mortgage process and learn more about our mortgages.

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Guidance topics

 

Find out about the two methods we offer of repaying your mortgage

 

We offer extra flexibility and support if you’re in the forces

 

These are the documents we’ll need to see to support your application

 

Getting a mortgage shouldn’t be confusing: this guide outlines the key steps

 

Learn about how the remortgaging process works

 

Read our guide on the process to get a buy to let property

 

We’ve simplified all the jargon you might come across during the mortgage process 

 

Learn about the Bank of England Base Rate and what it means for you 

 

Find out about what fees you can expect to pay

 

Learn more about how to make changes to your mortgage

 

If you have financial difficulties, we can help you manage your payments

How to apply

New Application

Applying for a mortgage involves two stages, firstly getting a Decision in Principle; secondly making a mortgage application.

Already started an application?

If you started a mortgage application over the phone or online, you can login to complete it or track its progress.

Think carefully before securing other debts against your home.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.