HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Online shopping is safer with a credit card

SHOPPING online with your credit card provides additional protection over a debit card.

Using your credit card online means:

  • Your purchases are protected.
  • Your card issuer will help you get your money back, if your seller doesn't deliver your goods or goes bankrupt.
  • There are checks to ensure that it is actually you using the card.

Protection tips

There is caution to be practised of course, but most credit card scams can be prevented by simply following some simple rules.

Don't give out your card details

Never give out your card details in response to unsolicited phone calls or emails.

Research your product and supplier

Research your product and supplier, read customer reviews before you buy. Check the company to see if there have been complaints in the past - Google searches can really help here.

VAT charges

Are VAT and delivery charges included in the final price? This is really important when buying from outside the EU.

Requesting access to your personal data

If you need to part with your banking information or credit card information for any offers, this should trigger alarm bells.

Check your credit report annually

Check your credit report annually. Your credit report contains information and is held by one of three companies: Equifax, Experian and CallCredit. It usually costs £2 and can be done online whilst free tools such as Noddle can be used but come with limitations to the service.

Requesting access to your personal data

Check your bank and credit card statements regularly for suspect transactions.

Buying on impulse from unknown sites

Avoid buying on impulse from sites you haven't used before.

Check the site's address

Check the site's address starts with "https".

Sign up with verification services

Sign up with verification services like Verified by Visa or MasterCard Secure.

Remember, you wouldn't hand over a wallet full of your cash to anyone you don't trust, so don't hand over your credit card details.
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