Top of main content

Is online banking secure?

When it comes to banking digitally, either on your computer or mobile phone, one of the first things you may be concerned about is security.

There's a range of things that banks do to make sure your money is safe. Understanding what checks are in place can help give you peace of mind.

Here are a few features that make digital banking with HSBC secure.

Secure log on

Digital Secure Key, or physical Secure Key, is used as part of the 2-factor authentication process.

It generates a temporary security code you need to access mobile and online banking services.

For mobile banking, you can also use fingerprint or face recognition to log on quickly and securely, depending on what device you have.

Block and unblock your card

If you’re worried you’ve lost your card or something suspicious is happening with it, you can put a temporary block on it. You can do this at any time from anywhere through online banking or on the HSBC UK Mobile Banking app. Then if the card turns up, you can unblock the card instantly.

You can also report your card as lost or stolen, meaning you can stop your card from being used in seconds and order a replacement straight away.

Security 24/7

We have teams around the world monitoring accounts and looking at trends in online fraud. This means we can spot any potential threats early and act quickly to prevent any fraudulent transactions.

Confirmation of Payee

We’ve introduced a name checking service called Confirmation of Payee (CoP). It aims to protect against Authorised Push Payment scams and reduce the number of payments which are made by mistake.

When you make a one-off payment, set up a new regular payment or amend an existing payment, it lets you check you’re paying the right person or business. That way, you can see if the name matches who they say they are.

Refunds for non-authorised transactions

In the unlikely event there are payments from your current or savings accounts that you didn’t authorise, the amount of the unauthorised transaction and any resulting charges and interest will be refunded, as long as you’ve kept your security details safe.

What next?

Confused about banking online? We can help you get started with HSBC@Home sessions with your local branch. Book your session

You can register for online banking or mobile banking today.