It's important that we know your current address to ensure we can keep you updated with important information relating to your account. We can store two types of addresses for you:
You can easily update your home and/or correspondence address online as long as you are registered for online banking and log on using your HSBC Secure Key. Find out how to register.
If you're registered for telephone banking, you can call us, and once we've verified you as a customer we can update your address. Call us on:
You can also visit us at your nearest branch and one of our staff will be happy to help you.
Whilst we'll always aim to identify you from our existing records, we recommend you bring identification with you to ensure that we can verify you as our customer.
When updating an address in branch the changes will be immediately updated.
Updating your name can be done in your nearest branch. Because we don't want to keep you waiting, we recommend that you book a 15 minute appointment at your convenience.
The appointment will consist of one of our colleagues inputting your new details onto our system and your change of name request could be completed that very day. Some products, such as insurance or investment products may take longer.
We'll update all accounts to reflect the change. This will then generate new cards and chequebooks (if you require them) which will be sent to you in the post or, if you prefer, can be collected from your nearest branch.
You must provide the original change of name certificate/document(s), which we'll photocopy and return to you. We accept the following documents to support a change of name request:
*Supporting documents with your new name required (such as passport or driving licence).