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What we are doing

We're working to protect you online

Protection abroad

As an international bank operating in 87 countries we have global insight into online fraud. We see trends and threats early and we can react quickly to prevent problems. It also means we're on hand to support you wherever you go.

 

Security 24/7

We have around 100 million customers worldwide and operations around the globe. Our size, international pedigree and round-the-clock operations mean that we can tackle online fraud 24/7.

 

Protecting you

In the unlikely event that there are payments from your current or savings accounts that you didn't authorise, we'll refund the amount of the unauthorised transaction and any resulting charges and interest in most circumstances, please see your account terms and conditions for more details.

You must take all reasonable precautions to keep your security details safe, like making sure that no one can see them when you log on and not writing them down in a way that can be easily understood by someone else. You must not generally give your security details to anyone else but you can give them to a Third Party Service Provider (TPP) if it is necessary to allow them to provide services to you. If you do give your security details to a TPP, we’ll assume it’s you authorising us to give access to information about your account and you will be responsible for any payments made as a result. You will also be responsible for any losses if you act fraudulently or let anyone else (other than an authorised TPP) log on using your details. 

 

Get Safe Online

HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police law enforcement and business. It gives free advice in plain English about internet safety. Get Safe Online offers detailed answers about online security and useful information, including:

Listening to what you have to say about our services matters to us.