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Samsung Pay FAQs

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What is Samsung Pay and what are the compatible devices?

Samsung Pay is a simple and secure way to make mobile payments with select Samsung devices1 using your eligible HSBC credit or debit cards. It works wherever contactless cards are accepted.

Samsung Pay is available on Samsung Galaxy Watch, Note9, Note8, S9 and S9+, S8 and S8+, Gear S3, S7 and S7 edge, S6, S6 edge and S6 edge+2, A3 and A5 2017.


1 Samsung Pay is only compatible with select Samsung devices. A £30 limit may apply to transactions in some stores; please ask the retailer for further details.

2 Available on Samsung Galaxy S6, S6 edge and S6 edge+ devices, which have the Android Nougat 7.0 software update.


How is my default payment card in Samsung Pay determined?

The last card you viewed in Samsung Pay will automatically appear as your default card the next time you open the app.

However, you can go to settings to select a default card. Finally, you can always swipe between all the cards you have added and select a different card before making a purchase.


What is a transport card?

You can set a card up as a 'transport card' to use on TfL services. You don't even need to wake your phone or verify with a fingerprint or PIN - simply touch the middle section of your phone (where the antenna is located) against the card reader. You can use this service for pay as you go on London buses, Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

For more information on using Samsung Pay on Transport for London services, please visit the TfL website For more information on using Samsung Pay on Transport for London services, please visit the TfL website.


Is Samsung Pay free and safe to use?


Samsung Pay is free to use, but charges from your mobile network provider may apply depending on your data plan.


Samsung Pay uses Tokenization and Samsung KNOX to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorize in-store purchases, or iris scanning on the Samsung Galaxy Note9, Note8, S9 and S9+, S8 and S8.


I've been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why is it required?

We'll ask you to enter a one-time passcode to confirm your identity. This code is a series of numbers and will be sent via email or text. If prompted, please select how you wish to receive this code and then enter it into the appropriate field. If we don't hold contact details for you, you'll need to call us to verify your card.


Where can I use Samsung Pay and how many cards can I add?

Samsung Pay can be used wherever you see the contactless payment symbol. In addition, you can use Samsung Pay to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

You can also make in app purchases on a compatible Samsung device.

You can add up to 10 credit or debit cards to Samsung Pay. An HSBC credit or debit card can be added on up to 9 devices.


Do I need to have an active internet connection for Samsung Pay to work?

An active internet connection is not required to make in-store purchases, but your phone should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. You can perform several authentications / transactions during a period without internet access, after which your phone will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.


How do I make in-store purchases with Samsung Pay?

Start by either swiping-up from the home button or opening the Samsung Pay app from your home screen.

Select the card you want to pay with.

You can authenticate by fingerprint, iris scanner (available on Samsung Galaxy Note9, Note8, S9 and S9+, S8 and S8+ phones), or PIN.

Hover your phone about 2-4 cm over the contactless terminal where you'd usually tap your physical card to complete the transaction.


How do I return a purchase I made through Samsung Pay?

All purchases made through Samsung Pay can be returned according to the store's policies. If you return an item paid for through Samsung Pay, the store may require you to hover your phone over the contactless terminal to complete the return.


What should I do if I lose my device or my card?

If your phone is lost or stolen, you can use Samsung's Find My Mobile service to disable your cards remotely. You can also call the number on the back of your card to remove your card from Samsung Pay.

If you lose your card, please contact us immediately. All transactions on your card will be stopped, including Samsung Pay transactions until you have received, activated and re-added your replacement card to Samsung Pay.


What happens when I replace or update my device?

If you replace or update your device, you'll need to add your card to Samsung Pay again.

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