HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
UK Ring-fencing

UK Ring-fencing

Why are we changing our structure?

After the global economic crisis, the UK Government put new rules in place to protect the economy and taxpayers in case something similar happens again.  This means we must:

  • Separate our retail banking operations from any wholesale and investment divisions
  • Change the way we are structured in the UK - creating a new ring-fenced bank, HSBC UK
  • Make the changes prior to 1 January 2019 - to achieve this, we intend to complete the changes well ahead of this deadline.

What does this mean for you?

For the vast majority of our customers there will be very little change. However, we will need to make some changes in preparation for the transfer of customers to HSBC UK.

  • HSBC UK customers will receive a new International Bank Account Number (IBAN) as HSBC UK will have a new Bank Identifier Code (BIC). These are the details you would give to someone who sends you money from abroad.
  • A small proportion of our customers moving to HSBC UK will be moved to a new sort code (including those with foreign currency accounts). This is because sort codes can only be allocated to one bank, and a handful of our existing sort codes will need to be kept by HSBC Bank plc.

Customers part of the ring-fenced bank

  • HSBC personal and commercial customers in the UK
  • Our other UK retail brands M&S Bank and first direct
  • UK Global Private Bank clients

Marks and Spencer Financial Services plc (MSFS) and HSBC Private Bank (UK) Limited (PBGB) will be subsidiaries of the new bank.

Customers remaining in the non ring-fenced bank

  • All our Global Banking & Markets customers within our wholesale and investment banking division;
  • UK commercial customers categorised as Non-Bank Financial Institutions, including Relevant Financial Institutions; and Customers of non-UK branches of HSBC Bank plc, including Channel Islands and Isle of Man customers.

Contact us

Retail Banking and Wealth Management Customers

0345 587 3515 0345 587 3515

Lines are open 8am to 10pm, excluding public holidays (from outside the UK +44 345 587 3515).

Commercial Banking Customers

0345 266 1027 0345 266 1027

Lines are open from 8am to 6pm Monday to Friday, except bank holidays (from outside the UK +44 147 0697 133).

Global Banking and Markets Customers

Please visit our portal for more information

BSL Video Relay Service available

Textphone contact numbers

Customers part of the ring-fenced bank

Customers remaining in the non ring-fenced bank

All our customers will be notified of these changes.

We don't anticipate any changes to our terms and conditions (other than changing the legal entity name for HSBC UK customers) and if your money is eligible to be protected under the Financial Services Compensation scheme (or other similar schemes) it will still be covered as it is today.

For more questions View FAQs

For more information about ring fencing visit

The Financial Conduct Authority (FCA)

Bank of England (BoE)

Contact Us

Contact us

Retail Banking and Wealth Management Customers

0345 587 3515 0345 587 3515

Lines are open 8am to 10pm, excluding public holidays (from outside the UK +44 345 587 3515).

Commercial Banking Customers

0345 266 1027 0345 266 1027

Lines are open from 8am to 6pm Monday to Friday, except bank holidays (from outside the UK +44 147 0697 133).

Global Banking and Markets Customers

Please visit our portal for more information

BSL Video Relay Service available

Textphone contact numbers

Thank you for your help and understanding

We've kept the changes to a minimum, however, some changes we've had to make may cause some inconvenience. We are sorry for this and we'll do everything we can to make it easier.

By making these small but necessary changes we can make sure we meet the new banking rules and more importantly:

  • We'll continue to help our customers with all their day to day financial needs
  • We'll continue to ensure our customers benefit from the knowledge, experience and financial strength that HSBC has gained through more than 150 years in banking
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