HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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UK Ring-fencing

UK Ring-fencing

Why are we changing our structure?

After the global economic crisis, the UK Government put new rules in place to protect the economy and taxpayers in case something similar happens again. This means we must:

  • Separate our retail banking operations from any wholesale and investment divisions
  • Change the way we are structured in the UK - creating a new ring-fenced bank, HSBC UK Bank plc (HSBC UK)
  • Make the changes prior to 1 January 2019 - to achieve this, we intend to complete required activities well ahead of this deadline

What does this mean for you?

To ensure we meet the new banking rules, we propose to transfer our personal customers and most of our business customers in the UK from HSBC Bank plc to HSBC UK.

For the vast majority of our customers there will be very little change including no changes to our terms and conditions, other than changing the legal entity name for HSBC UK customers.

However, we have been making changes in preparation for the transfer of customers to HSBC UK:

  • HSBC UK customers have received their new International Bank Account Number (IBAN) as HSBC UK has its own Bank Identifier Code (BIC). These are the details you give to someone who sends you money from abroad.
  • A small proportion of our customers moving to HSBC UK will be moved to a new sort code. This is because sort codes can only be allocated to one bank, and a handful of our existing sort codes will need to be kept by HSBC Bank plc.
    Sort code moves for sterling accounts have now taken place, and there is a brochure to explain the changes in more detail for our personal and commercial customers in the UK. Sort Code Changes PDF. Sort code moves for foreign currency are currently taking place.

Customers impacted are being notified individually of these changes. Ring-fencing impacts most large banks in the UK. Specifically those with deposits of £25bn or more. If you have accounts with more than one bank in the UK, this may mean you receive similar communication with them too.

For further details see the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) websites:

FCA

PRA

If your money is eligible to be protected under the Financial Services Compensation Scheme (or other similar schemes) it will still be covered as it is today.

Customer Guides

Customer Guides

We have created customer guides to help answer any questions, please click on the link that most describes you:

Contact us

For any questions about the Scheme, call:

for HSBC customers, 0800 085 24910800 085 2491, or from abroad on +44 1753 907300

for first direct customers, 0800 085 24920800 085 2492, or from abroad on +44 1753 907301

for M&S Bank customers, 0800 085 24930800 085 2493, or from abroad on +44 1753 907302

for all other persons, 0800 085 24910800 085 2491, or from abroad on +44 1753 907300

Lines are open 8am to 10pm including public holidays.

If you have a general ring-fencing query, call:

Retail Banking and Wealth Management Customers

0345 587 3515 (from outside the UK +44 345 587 3515) 0345 587 3515 (from outside the UK +44 345 587 3515)

For queries relating to sort code changes:

0345 266 1359 (from outside the UK +44 345 266 1359) 0345 266 1359 (from outside the UK +44 345 266 1359)

Lines are open 8am to 10pm excluding public holidays.

Commercial Banking Customers

0345 266 1027 (from outside the UK +44 147 0697 133) 0345 266 1027 (from outside the UK +44 147 0697 133)

Lines are open from 8am to 6pm Monday to Friday, excluding bank holidays.

Global Banking and Markets Customers

Please visit our portal for more information

Channel Islands and Isle of Man Customers

Personal banking customers
0345 600 6161 (from outside the UK +44 1470 697 139)
Personal banking customers 0345 600 6161 (from outside the UK +44 1470 697 139)

Commercial banking customers
03457 606 060 (from outside the UK +44 1226 260 878)
Commercial banking customers 03457 606 060 (from outside the UK +44 1226 260 878)

Lines are open from 8am to 10pm Monday to Friday, excluding bank holidays.

Private Banking

Please call your Relationship Manager.

BSL Video Relay Service available

Textphone contact numbers

Customers transferring to HSBC UK

Customers remaining in HSBC Bank plc

Our Ring-fencing Transfer Scheme

Our Ring-fencing Transfer Scheme

On 22 January 2018 our application to begin the court process to transfer our personal customers and most of our business customers in the UK from HSBC Bank plc to HSBC UK was approved by the High Court. The next steps are:

  • 27 April 2018 - the Representation Date is the date for statements of representations to be filed and served if anyone wishes to have their objection heard by the High Court
  • 04 May 2018 - a Case Management Conference to discuss the process at the Sanction Hearing
  • 21 and 23 May 2018 - a Sanction hearing at the High Court to approve the transfer
  • 01 July 2018�- the scheduled date of the transfer, if approved by the High Court

These dates are subject to change so please check this page regularly.

For more information on the Ring-fencing Transfer Scheme, how this may affect you and the process for making the written statement to the High Court please see our Key Documents. Alternatively these documents are available from us in hard copy free of charge.

For general information please see our Frequently Asked Questions (FAQs) or download one of our brochures: our UK Ring-fencing brochure or our Ring-fencing and you brochure for Channel Islands and Isle of Man customers.

Key documents

Key documents

The documents below will help you to understand if the transfer may adversely affect you and if so the further steps you may wish to take, including how to make a written statement to the High Court if you should choose to do so.

Customer Guides and FAQs - We have created customer guides to help answer any questions, please click on the link that most describes you:

Other Ring-fencing Transfer Scheme Documents:

Expressing your views

Expressing your views

If, after reading the information provided on this website, you feel you are likely to be adversely affected by the proposed transfer and would like to express your views, there are two options. You can contact us using the details provided in our 'Contact Us' section and we will collect your views and report them on an anonymous and aggregated basis to the High Court. Alternatively, you can make your views known to the High Court by making a written statement to the High Court following the process set out below.

Making Statements to the High Court

Making Statements to the High Court

Written statements may be filed with the High Court either in person at, or by sending it to, the Business and Property Courts of England and Wales, 7 Rolls Building, Fetter Lane, London EC4A 1NL (marked "FAO HSBC Ring-Fencing Transfer Scheme") or by using the CE-File Website. For guidance on using this facility click here or you can visit https://www.gov.uk/guidance/ce-file-system-information-and-support-advice.

Guidance on how copies of the statement filed with the High Court can be served on the PRA (e.g. in person, by post or electronically) is available by clicking here.

Written statements should be received by the High Court, and served on the Prudential Regulation Authority, by 27 April 2018. If you miss this date the High Court may take this into account when considering your written statement. HSBC does not require copies of the statement to be served on it. That means you don�t need to send us a copy of your statement. For detailed guidance on the process for making written statements please click here.

If you contact us in connection with the ring-fencing transfer scheme or make written representations to the Court, HSBC will use this information in connection with the ring-fencing transfer scheme. HSBC will collect information (including personal data), present this information to the Court for the purposes of the ring-fencing transfer scheme, and share this information (including your personal data) with the PRA, the FCA, the Skilled Person and his firm, Ernst and Young, for the purposes of the ring-fencing transfer scheme. In some circumstances HSBC will summarise the information so you cannot be identified, but if you make written representations to the Court this will not be the case. In addition, the Skilled Person may include this information in his supplementary report to the Court in connection with the final court hearing for the ring-fencing transfer scheme. Further details about how HSBC processes your personal data are available in HSBC�s privacy statement, which can be accessed here.

Contact Us

Contact us

For any questions about the Scheme, call:

for HSBC customers, 0800 085 24910800 085 2491, or from abroad on +44 1753 907300

for first direct customers, 0800 085 24920800 085 2492, or from abroad on +44 1753 907301

for M&S Bank customers, 0800 085 24930800 085 2493, or from abroad on +44 1753 907302

for all other persons, 0800 085 24910800 085 2491, or from abroad on +44 1753 907300

Lines are open 8am to 10pm including public holidays.

If you have a general ring-fencing query, call:

Retail Banking and Wealth Management Customers

0345 587 3515 (from outside the UK +44 345 587 3515) 0345 587 3515 (from outside the UK +44 345 587 3515)

For queries relating to sort code changes:

0345 266 1359 (from outside the UK +44 345 266 1359) 0345 266 1359 (from outside the UK +44 345 266 1359)

Lines are open 8am to 10pm excluding public holidays.

Commercial Banking Customers

0345 266 1027 (from outside the UK +44 147 0697 133) 0345 266 1027 (from outside the UK +44 147 0697 133)

Lines are open from 8am to 6pm Monday to Friday, excluding bank holidays.

Global Banking and Markets Customers

Please visit our portal for more information

Channel Islands and Isle of Man Customers

Personal banking customers
0345 600 6161 (from outside the UK +44 1470 697 139)
Personal banking customers 0345 600 6161 (from outside the UK +44 1470 697 139)

Commercial banking customers
03457 606 060 (from outside the UK +44 1226 260 878)
Commercial banking customers 03457 606 060 (from outside the UK +44 1226 260 878)

Lines are open from 8am to 10pm Monday to Friday, excluding bank holidays.

Private Banking

Please call your Relationship Manager.

BSL Video Relay Service available

Textphone contact numbers

Thank you for your help and understanding

We've kept the changes to a minimum, however, some changes we've had to make may cause some inconvenience. We are sorry for this and we'll do everything we can to make it easier.

By making these small but necessary changes we can make sure we meet the new banking rules and more importantly:

  • We'll continue to help our customers with all their day to day financial needs
  • We'll continue to ensure our customers benefit from the knowledge, experience and financial strength that HSBC has gained through more than 150 years in banking
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