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Coronavirus guidance

We know many of you are worried about how your finances might be affected by coronavirus. To help you through these uncertain times, we're working hard to make sure you have the guidance and support you need.

Support for mortgages, credit cards, loans, savings, home insurance and business customers.


Stay up to date with our branch and contact centre opening hours and services.


Get the latest information about travelling and making a travel insurance claim.


Quick answers about product changes, financial support, credit ratings and more.

Financial assistance

If you think you’re going to struggle to repay debts in the coming months, you may be able to get some help. See what we’re offering for:

Banking and support


See what you can do through online and mobile banking without leaving home.


Find out how to stay safe online and guard against the latest coronavirus scams.


Check what government support you could be eligible for.


Discover what financial guidance and support is available for our business customers.

Looking for something else?

HSBC UK is donating £1 million to the National Emergencies Trust Coronavirus Appeal and British Red Cross. This is to help support vulnerable people affected by COVID-19 in the UK. Our thoughts are with the people and businesses across the country who are dealing with challenges and uncertainty as a result of the pandemic. Find out more about the appeal on the British Red Cross website

It’s easy to get in touch online. Talk to us directly through our chat channels.