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Coronavirus guidance

We know many of you are worried about how your finances might be affected by the coronavirus (COVID-19) pandemic. We’re working hard to make sure you have the support you need.

We're here to help

Support for mortgages, credit cards, loans, overdrafts, insurance and more.

If you’ve taken a payment holiday, or repayment deferral, here’s what you need to know.

See what you can do through online and mobile banking without leaving home.

Stay up to date with our branch and contact centre opening hours and services.

Useful articles


Tips to help you manage during this difficult period, from budgeting and refunds, to getting financial support.


An emergency budget could help you figure out how you’ll manage your money over the coming months.


Tips to help if you're struggling to repay your debts


See all of our guides to help you move forward. 

Help for your business

The spread of coronavirus is causing significant disruption to businesses across the world. We'll help you face the challenges as they arise and make your everyday banking as simple as possible.

See what financial guidance and support is available for our business customers.

Find out more about the Bounce Back Loan Scheme.

It’s easy to get in touch online. Talk to us directly through our chat channels.