Phonebook: HSBC Bank UK

A
Department	Contact Information
Account Opening (Business – Start ups)	0800 731 8904 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44(0) 20 7991 0538.
Account Opening (Business – Moving to HSBC)	0800 032 1770 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44(0) 20 7991 0538
Account Opening (Personal)	0800 032 4738 (textphone 0800 028 0126) 9am to 10pm Monday to Saturday (excluding public holidays). From outside the UK, call us on +44 1442 421 016.
Annuities	03457 456 127 (textphone 03457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).

A
Department	Account Opening (Business – Start ups)
Contact Information	0800 731 8904 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44(0) 20 7991 0538.

Department	Account Opening (Business – Moving to HSBC)
Contact Information	0800 032 1770 (textphone 0800 028 3516) for information and to receive a brochure. 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44(0) 20 7991 0538

Department	Account Opening (Personal)
Contact Information	0800 032 4738 (textphone 0800 028 0126) 9am to 10pm Monday to Saturday (excluding public holidays). From outside the UK, call us on +44 1442 421 016.

Department	Annuities
Contact Information	03457 456 127 (textphone 03457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).

B
Department	Contact Information
BACS	0345 604 0000 8am to 6pm Monday to Friday. From outside the UK, call us on +44 1162 804 280.
Bereavement Support Team (reporting the death of a customer)	0800 085 1992 or from Overseas +44 114 252 0249 - Lines are open 8.30am to 6.00pm Monday to Friday (excluding public holidays), and 10.00am to 3.00pm Saturday.
Business Card (New accounts)	0800 731 8918 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
Business Card (General Enquiries)	01702 394 394 24 hours.
Business Insurance	0800 389 2815 9am to 5pm Monday to Friday.
Business Internet Banking Helpdesk	0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1792 496 941. 0800 328 4912 Non HSBC Bank customers.

B
Department	BACS
Contact Information	0345 604 0000 8am to 6pm Monday to Friday. From outside the UK, call us on +44 1162 804 280.

Department	Bereavement Support Team (reporting the death of a customer)
Contact Information	0800 085 1992 or from Overseas +44 114 252 0249 - Lines are open 8.30am to 6.00pm Monday to Friday (excluding public holidays), and 10.00am to 3.00pm Saturday.

Department	Business Card (New accounts)
Contact Information	0800 731 8918 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	Business Card (General Enquiries)
Contact Information	01702 394 394 24 hours.

Department	Business Insurance
Contact Information	0800 389 2815 9am to 5pm Monday to Friday.

Department	Business Internet Banking Helpdesk
Contact Information	0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1792 496 941. 0800 328 4912 Non HSBC Bank customers.

C
Department	Contact Information
CarChoice	0345 850 5151 (textphone 0345 9000 888) 9am to 5pm Monday to Friday.
Car Insurance	0800 252 465 (textphone 0800 085 3020) 8am to 8pm Monday to Friday, 9am to 4pm Saturday.
Cards lost & stolen	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929 (textphone +44 207 088 2077) 24 hours. For lost and stolen HSBC Online Cards use the following numbers: 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649 (24 hours).
Cashflow finance (Business)	0800 328 6942 (textphone 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Child Trust fund	0345 606 6241 (textphone 0345 766 0391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).
Commercial Card	0800 731 8918 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Commercial Mortgage	0800 731 8908 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Complaints	0800 88 11 55 9am to 5pm Mondays to Fridays
Connected money	0345 609 0543 6am to 10pm Mondays to Fridays, 8am to 10pm Saturday to Sunday.
Corporate Card	0800 731 8918 – New applications 01702 339 799 – Account Enquiries Lines are open 9am to 5pm, Monday to Friday.
Credit Cards (Account Opening)	0800 328 1278 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.
Credit Cards Enquiries (Personal)	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer). From outside the UK, call us on +44 1226261 010. 03456 040 626 Non HSBC Bank customers.
Credit Cards (Transfer Your Balance)	03457 404 404 8am to 8pm every day (except Christmas Day, Boxing Day New Year's Day).
Credit Card Processing (Business Customers)	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).
Current Accounts (Account Opening)	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

C
Department	CarChoice
Contact Information	0345 850 5151 (textphone 0345 9000 888) 9am to 5pm Monday to Friday.

Department	Car Insurance
Contact Information	0800 252 465 (textphone 0800 085 3020) 8am to 8pm Monday to Friday, 9am to 4pm Saturday.

Department	Cards lost & stolen
Contact Information	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929 (textphone +44 207 088 2077) 24 hours. For lost and stolen HSBC Online Cards use the following numbers: 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649 (24 hours).

Department	Cashflow finance (Business)
Contact Information	0800 328 6942 (textphone 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Department	Child Trust fund
Contact Information	0345 606 6241 (textphone 0345 766 0391). Lines are open 8am to 6pm Monday to Friday (excluding public holidays).

Department	Commercial Card
Contact Information	0800 731 8918 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Department	Commercial Mortgage
Contact Information	0800 731 8908 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Department	Complaints
Contact Information	0800 88 11 55 9am to 5pm Mondays to Fridays

Department	Connected money
Contact Information	0345 609 0543 6am to 10pm Mondays to Fridays, 8am to 10pm Saturday to Sunday.

Department	Corporate Card
Contact Information	0800 731 8918 – New applications 01702 339 799 – Account Enquiries Lines are open 9am to 5pm, Monday to Friday.

Department	Credit Cards (Account Opening)
Contact Information	0800 328 1278 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

Department	Credit Cards Enquiries (Personal)
Contact Information	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer). From outside the UK, call us on +44 1226261 010. 03456 040 626 Non HSBC Bank customers.

Department	Credit Cards (Transfer Your Balance)
Contact Information	03457 404 404 8am to 8pm every day (except Christmas Day, Boxing Day New Year's Day).

Department	Credit Card Processing (Business Customers)
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Department	Current Accounts (Account Opening)
Contact Information	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

D
Department	Contact Information
Debit & Credit Card Processing (Business Customers)	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

D
Department	Debit & Credit Card Processing (Business Customers)
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

E
Department	Contact Information
Equipment Finance	0800 328 1410 9am to 5pm Monday to Friday. For general information, e-mail us at info@assetfinance.hsbc.co.uk

E
Department	Equipment Finance
Contact Information	0800 328 1410 9am to 5pm Monday to Friday. For general information, e-mail us at info@assetfinance.hsbc.co.uk

G
Department	Contact Information
Graduate Service (Account Opening)	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.
Graduate Service (Enquiries)	0800 520 420 (textphone 0800 028 3516) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
Graduate/Postgraduate Loans	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

G
Department	Graduate Service (Account Opening)
Contact Information	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

Department	Graduate Service (Enquiries)
Contact Information	0800 520 420 (textphone 0800 028 3516) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	Graduate/Postgraduate Loans
Contact Information	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

H
Department	Contact Information
Health Cash Plan	0345 606 6791 (textphone 0800 587 7808) 8am to 6pm Monday to Friday.
Home Insurance	0800 744 844 (textphone 0800 389 3500) 8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday (except Christmas Day,Boxing Day and New Year's Day) Calls may be monitored and/or recorded for training purposes.
HSBC Merchant Services	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).
HSBC Online Cards	03700 100 422 24 hours
HSBC Premier (New customers)	0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
HSBC Premier (Enquiries)	03457 70 70 70 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1226 260 260 24 hours. (textphone +44 207 088 2077 24 Hours
Hexagon	0345 604 0000 8am to 6pm Monday to Friday. From outside the UK, call us on +44 1162 804 280.

H
Department	Health Cash Plan
Contact Information	0345 606 6791 (textphone 0800 587 7808) 8am to 6pm Monday to Friday.

Department	Home Insurance
Contact Information	0800 744 844 (textphone 0800 389 3500) 8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday (except Christmas Day,Boxing Day and New Year's Day) Calls may be monitored and/or recorded for training purposes.

Department	HSBC Merchant Services
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Department	HSBC Online Cards
Contact Information	03700 100 422 24 hours

Department	HSBC Premier (New customers)
Contact Information	0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	HSBC Premier (Enquiries)
Contact Information	03457 70 70 70 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1226 260 260 24 hours. (textphone +44 207 088 2077 24 Hours

Department	Hexagon
Contact Information	0345 604 0000 8am to 6pm Monday to Friday. From outside the UK, call us on +44 1162 804 280.

I
Department	Contact Information
Insurance (Business)	0800 389 2815 9am to 5pm Monday to Friday.
International Banking Centre (Personal)	0345 607 6706 9am to 5pm Monday to Friday (excluding bank holidays). From outside the UK, call us on +44 207 991 7414.
International Business	0800 783 1300 9am to 5pm Monday to Friday. From outside the UK, call us on +44 207 991 7342 e-mail us at uktradeservices@hsbc.com
Internet Banking Helpdesk (Business)	0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1792 496 941.
Invoice Finance	0800 731 8939 9am to 5pm Monday to Friday. From outside the UK, call us on +44 1903 205 181. For general information, e-mail us at info@invoicefinance.hsbc.co.uk
Invoice Finance (International)	+44 1903 825 451 9am to 5pm Monday to Friday. Fax +44 1903 825 792 E-mail us at international.invoicefinance@hsbc.com
Inward Investment	+44 207 991 0538 9am to 5pm Monday to Friday. E-mail us at inwardinvestmentuk@hsbc.com
ISAs & Investments	New customers 0800 032 4729 (textphone 0800 028 0126). From outside the UK, please call us on +44 2380 298 829. Existing customers 0345 745 6123 (textphone 03457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

I
Department	Insurance (Business)
Contact Information	0800 389 2815 9am to 5pm Monday to Friday.

Department	International Banking Centre (Personal)
Contact Information	0345 607 6706 9am to 5pm Monday to Friday (excluding bank holidays). From outside the UK, call us on +44 207 991 7414.

Department	International Business
Contact Information	0800 783 1300 9am to 5pm Monday to Friday. From outside the UK, call us on +44 207 991 7342 e-mail us at uktradeservices@hsbc.com

Department	Internet Banking Helpdesk (Business)
Contact Information	0345 602 2014 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1792 496 941.

Department	Invoice Finance
Contact Information	0800 731 8939 9am to 5pm Monday to Friday. From outside the UK, call us on +44 1903 205 181. For general information, e-mail us at info@invoicefinance.hsbc.co.uk

Department	Invoice Finance (International)
Contact Information	+44 1903 825 451 9am to 5pm Monday to Friday. Fax +44 1903 825 792 E-mail us at international.invoicefinance@hsbc.com

Department	Inward Investment
Contact Information	+44 207 991 0538 9am to 5pm Monday to Friday. E-mail us at inwardinvestmentuk@hsbc.com

Department	ISAs & Investments
Contact Information	New customers 0800 032 4729 (textphone 0800 028 0126). From outside the UK, please call us on +44 2380 298 829. Existing customers 0345 745 6123 (textphone 03457 660 391). Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

L
Department	Contact Information
Lifecare & Assurance	New customers 0800 299 299* (textphone 0800 028 0126). From outside the UK, please call us on +44 2380 244 094. Existing policy holders 0345 745 6125** (textphone 03457 660 391). * Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day). ** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).
Personal Loans (Account Opening/Quotes)	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.
Lost or stolen Cards	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929. (textphone +44 207 088 2077) For lost and stolen HSBC online cards, please call the following numbers: 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649.

L
Department	Lifecare & Assurance
Contact Information	New customers 0800 299 299* (textphone 0800 028 0126). From outside the UK, please call us on +44 2380 244 094. Existing policy holders 0345 745 6125** (textphone 03457 660 391). * Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day). ** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

Department	Personal Loans (Account Opening/Quotes)
Contact Information	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

Department	Lost or stolen Cards
Contact Information	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929. (textphone +44 207 088 2077) For lost and stolen HSBC online cards, please call the following numbers: 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649.

M
Department	Contact Information
Merchant Services	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).
Money Market (Personal)	0345 60 60 600 (textphone 0345 601 1326) 9am to 5pm Monday to Friday. From outside the UK, call us on +44 2380 535 331.
Money Market (Business)	0345 607 3757 9am to 5pm Monday to Friday. From outside the UK, call us on +44 207 680 0030.
Mortgages	0800 169 6333 (textphone 0800 028 0126) Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.

M
Department	Merchant Services
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Department	Money Market (Personal)
Contact Information	0345 60 60 600 (textphone 0345 601 1326) 9am to 5pm Monday to Friday. From outside the UK, call us on +44 2380 535 331.

Department	Money Market (Business)
Contact Information	0345 607 3757 9am to 5pm Monday to Friday. From outside the UK, call us on +44 207 680 0030.

Department	Mortgages
Contact Information	0800 169 6333 (textphone 0800 028 0126) Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.

O
Department	Contact Information
Online Banking Helpdesk (Personal)	0345 600 2290 (textphone 03457 125 563) 8am to 10pm every day. From outside the UK, please call us on +44 1226 261 226. (textphone 44 207 088 2077)
Online Card Processing	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).
Online Cards	03700 100 422 24 hours
Overdraft (Business)	0800 731 8932 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Overdraft (Personal)	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer). 03456 040 626 Non HSBC Bank customers.

O
Department	Online Banking Helpdesk (Personal)
Contact Information	0345 600 2290 (textphone 03457 125 563) 8am to 10pm every day. From outside the UK, please call us on +44 1226 261 226. (textphone 44 207 088 2077)

Department	Online Card Processing
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Department	Online Cards
Contact Information	03700 100 422 24 hours

Department	Overdraft (Business)
Contact Information	0800 731 8932 (textphone 0800 028 3516) Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Department	Overdraft (Personal)
Contact Information	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day) (24 hours a day if you are an HSBC Advance Customer). 03456 040 626 Non HSBC Bank customers.

P
Department	Contact Information
Pensions	New customers 0800 130 130* (textphone 0800 028 0126) to arrange a Financial Planning Meeting. Existing policy holders 0345 745 6127** (textphone 03457 660 391). * Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day). ** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).
Personal Loans (Account Opening/Quotes)	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.
Planning ahead	0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.
Premier (New customers)	0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
Premier (Enquiries)	03457 70 70 70 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1226 260 260, 24 hours. (textphone +44 207 088 2077 24 hours) Premier Car Insurance - 0800 234 6980 (textphone 0800 085 3020) 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Probate Services	Will Writing Service 03456 060 422 Estate Administration Service 03457125 912 or from Overseas +44 114 252 8957 Lines are open 8.30 am - 5.00 pm Monday to Friday
Purchasing Card	0345 758 5150 9am to 5pm, Monday to Friday.

P
Department	Pensions
Contact Information	New customers 0800 130 130* (textphone 0800 028 0126) to arrange a Financial Planning Meeting. Existing policy holders 0345 745 6127** (textphone 03457 660 391). * Lines are open 8am to 10pm every day (except for Christmas Day, Boxing day and New Year's Day). ** Lines are open 8am to 6pm Monday to Friday (excluding Public holidays).

Department	Personal Loans (Account Opening/Quotes)
Contact Information	0800 032 4735 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

Department	Planning ahead
Contact Information	0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.

Department	Premier (New customers)
Contact Information	0800 328 1296 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	Premier (Enquiries)
Contact Information	03457 70 70 70 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1226 260 260, 24 hours. (textphone +44 207 088 2077 24 hours) Premier Car Insurance - 0800 234 6980 (textphone 0800 085 3020) 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Department	Probate Services
Contact Information	Will Writing Service 03456 060 422 Estate Administration Service 03457125 912 or from Overseas +44 114 252 8957 Lines are open 8.30 am - 5.00 pm Monday to Friday

Department	Purchasing Card
Contact Information	0345 758 5150 9am to 5pm, Monday to Friday.

R
Department	Contact Information
Retirement Planning	0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.

R
Department	Retirement Planning
Contact Information	0800 169 5392 (textphone 0800 028 0126) Lines are open 8am to 8pm Monday to Friday (excluding bank holidays) and 9am to 5pm Saturday.

S
Department	Contact Information
Savings Accounts (Personal)	0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
Savings Accounts (Business)	0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).
Secure ePayments	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).
Small Business Loan	0800 731 8932 (textphone 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Stolen or lost cards	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929. (textphone +44 207 088 2077 24 hours. For stolen and lost HSBC online cards, please call 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649.
Student Insurance	0800 277 377 (textphone 0800 389 3500) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, please call us on +44 2380 298 110.
Student service (Account Opening)	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.
Student service (Enquiries)	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1226 261010. 03456 040 626 Non HSBC Bank customers.

S
Department	Savings Accounts (Personal)
Contact Information	0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	Savings Accounts (Business)
Contact Information	0800 032 4729 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Department	Secure ePayments
Contact Information	New customers and applications in progress 0800 731 8921* Existing customers 0345 702 3344** * Lines are open Monday to Friday - 9am to 5pm. ** Lines are open Monday to Saturday - 8am to 10pm, Sundays - 10am to 5pm, Public holidays 10am to 4pm, Lines closed Christmas Day).

Department	Small Business Loan
Contact Information	0800 731 8932 (textphone 0800 0283 516). Lines are open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Department	Stolen or lost cards
Contact Information	03456 007 010 (textphone 03457 125 563) 24 hours. From outside the UK, call us on +44 1442 422 929. (textphone +44 207 088 2077 24 hours. For stolen and lost HSBC online cards, please call 0800 0151 924 (24 hours). From outside the UK, call us on +44 121 214 5649.

Department	Student Insurance
Contact Information	0800 277 377 (textphone 0800 389 3500) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, please call us on +44 2380 298 110.

Department	Student service (Account Opening)
Contact Information	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

Department	Student service (Enquiries)
Contact Information	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1226 261010. 03456 040 626 Non HSBC Bank customers.

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Department	Contact Information
Telephone Banking (Personal)	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 10pm every day (24 hours a day if you are an HSBC Advance Customer). From outside the UK, call us on +44 1226 261 010. (textphone +44 207 088 2077). 03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).
Telephone Banking (Business)	03457 60 60 60 (textphone 03457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1226 260 878. (text phone +44 207 088 2077). 03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).
Textphone Banking	03457 125 563 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). For customers with hearing and speech impairments.
Telephone Security Number Set-up (Personal)	03457 400 004 (textphone 03457 125 563) 9am to 8pm Monday to Saturday, 10am to 4pm Sundays. From outside the UK, call us on +44 1142 031 106. (text phone +44 207 088 2077).
Trade Services	0800 783 1300 9am to 5pm Monday to Friday. From outside the UK call us on + 44 207 991 7342. E-mail us at uktradeservices@hsbc.com
Travel Insurance	0800 299 399 (textphone 0800 169 1493) 8am to 8pm Monday to Thursday, 8am to 7pm on Friday, 9am to 5pm on Saturday (except for Christmas Day, Boxing Day and New Year's Day).

T
Department	Telephone Banking (Personal)
Contact Information	03457 404 404 (textphone 03457 125 563) Lines are open 8am to 10pm every day (24 hours a day if you are an HSBC Advance Customer). From outside the UK, call us on +44 1226 261 010. (textphone +44 207 088 2077). 03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).

Department	Telephone Banking (Business)
Contact Information	03457 60 60 60 (textphone 03457 125 563) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1226 260 878. (text phone +44 207 088 2077). 03456 082 400 Bancio dros y ffôn yn y Gymraeg. 8yb i 10yh bob dydd (ac eithro Dydd Nadolig, Gŵyl San Steffan a Dydd Calan).

Department	Textphone Banking
Contact Information	03457 125 563 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). For customers with hearing and speech impairments.

Department	Telephone Security Number Set-up (Personal)
Contact Information	03457 400 004 (textphone 03457 125 563) 9am to 8pm Monday to Saturday, 10am to 4pm Sundays. From outside the UK, call us on +44 1142 031 106. (text phone +44 207 088 2077).

Department	Trade Services
Contact Information	0800 783 1300 9am to 5pm Monday to Friday. From outside the UK call us on + 44 207 991 7342. E-mail us at uktradeservices@hsbc.com

Department	Travel Insurance
Contact Information	0800 299 399 (textphone 0800 169 1493) 8am to 8pm Monday to Thursday, 8am to 7pm on Friday, 9am to 5pm on Saturday (except for Christmas Day, Boxing Day and New Year's Day).

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Department	Contact Information
Youth, Student & Graduate (Account Opening)	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

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Department	Youth, Student & Graduate (Account Opening)
Contact Information	0800 032 4738 (textphone 0800 028 0126) 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day). From outside the UK, call us on +44 1442 421 016.

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