HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more



How do I change my mortgage term or repayment type?

How do I change owner and/or borrower details?

I am currently switching my mortgage product, can I change my mind?

How do I repay my mortgage early?

What is the standard monthly mortgage payment and how is it calculated?

Can I overpay if my mortgage has Early Repayment Charges?

Can I make overpayments and reduce the term of my mortgage?

How often should I review my additional payment arrangement on my mortgage?

I make regular overpayments through Direct Debit payment. Do I need to change anything following a change in the Bank of England base rate?

Why is my final payment date showing as the date on the mortgage Offer Document when I've been overpaying?

My final mortgage payment has been made but the direct debit has picked up a subsequent payment in error. When will I get a refund?

Think carefully before securing other debts against your property.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

Back to top