HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

FAQs

FAQs


1. How do I change my mortgage term or repayment type?

If you want to change the length of your mortgage term or change your repayment type (e.g. from interest only to capital repayment), you can choose to do this from the following options:

  • Log onto Online Banking and from your mortgage account, click 'Manage' and 'Make other changes'.
  • If you are not registered for Online Banking, you can Register now.
  • If you don't want to register for Online Banking, you can still change your term or repayment type online. Click Apply now, select Apply online, and then Apply without registering.
  • Alternatively, call us to speak to one of our Mortgage Advisors 0800 1696333 Textphone 1800 10800 028 1236

2. How do I change owner and/or borrower details?

If you want to change the owner and/or borrower details, you can choose to do this from the following options:

  • Log onto Online Banking and from your mortgage account, click 'Manage' and 'Make other changes'.
  • If you are not registered for Online Banking, you can Register now.
  • If you don't want to register for Online Banking, you can still change the owner and/or borrower details online. Click Apply now, select Apply online, and then Apply without registering.
  • Alternatively, call us to speak to one of our Mortgage Advisors 0800 1696333 Textphone 1800 10800 028 1236

3. I am currently switching my mortgage product, can I change my mind?

You are able to change your mind during the switching process up until you accept your Offer document. After this time, you will be bound by the terms and conditions of your new mortgage which may include Early Repayment Charges if you wish to transfer to an alternative mortgage rate.

4. How do I repay my mortgage early?

To repay your mortgage early, you'll need to ask us for a redemption figure. This shows you exactly how much you need to pay to redeem your mortgage in full.

This is different to the balance you see on Online Banking as there will also be interest accrued/about to be applied which won't be included. There may also be early repayment charges if you're currently on a fixed rate. To get your final redemption figure, you can:

  • Send us a secure e-message via Online Banking stating when you are hoping to repay your mortgage, and we'll organise a redemption figure for you.
  • Alternatively, call us to speak to one of our Mortgage Advisors 0800 1696333† Textphone 1800 10800 028 1236

Think carefully before securing other debts against your property.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

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