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Accessing your money during the coronavirus pandemic

We’ve taken a number of steps to make sure you can continue to manage your money as usual.

Refilling cash machines

We’re continuing to make every attempt to refill our external cash machines so there should be enough money available. But, just like with goods from the supermarket, there’s no need to withdraw more than normal. 

Banking online

If a branch near you has to close, or change its opening hours, you can also do much of your banking online or using our mobile app. For example, you can:

Digital banking can help you stay safe. It also reduces the demand on our branches and call centres, so they can focus on the most urgent issues.

Payment and withdrawal limits

Contactless card limits have changed from £45 to £100 so you won’t have to touch card readers. 

We’re not making any changes to our debit card withdrawal limits. We encourage you not to withdraw more cash than normal and to continue to use a debit card, contactless or mobile payments. 

For health reasons, many shops are only accepting contactless payments. If you just have cash, you may be limited in what you can buy.

Keeping savings secure

HSBC is backed by the Financial Services Compensation Scheme (FSCS).

Find out more about how deposits with HSBC are protected.

You can see which other banks, building societies and credit unions are backed by the FSCS at fscs.org.uk.