What is a Community Pop Up Event?
Our community pop up events are a great way to learn about how to make the most of banking with us.
You can have face-to-face conversations with some of our branch experts in selected local communities across the UK.
What help can I get at a Community Pop Up Event?
Our branch experts will give you guidance and support on the different ways you can do your banking.
They can also offer important advice on how to reduce the risk of fraud on your account and the services available at the Post Office.
Our experts will also be on hand to help with queries about our products and services. However, if you need withdraw money or cash a cheque, you'll need to visit your local branch or post office.
Here's a full list of what's on offer at a community pop up event:
- information about our products and services
- online and mobile banking registrations and resets
- education on digital banking
- education on how to reduce the risk of fraud
- education on access to banking services
- education on Post Office services
If you're registered for digital banking, our branch experts can also help you to:
- make payments up to £25,000 to new or existing beneficiaries within the UK
- make an international payment
- create, amend or delete standing orders
- view or cancel Direct Debits
- view statements
- report lost, stolen or damaged cards
- deposit a cheque up to £500
What do I need to bring to attend a Community Pop Up Event?
If you're looking for help with your account, please remember your identification. Please bring one of these original documents:
- valid full passport (temporary passports are not acceptable)
- EEA or Swiss national identity card (excluding Romanian and Greek national identity cards)
- valid UK photocard driving licence (full or provisional), or old-style paper licence (full only)
Unfortunately, we can't accept copies or documents printed from the internet.
Where can I find a Community Pop Up Event?
Community pop up events are taking place across selected locations in the UK. If you want to find out more about your local event, please email your Local Director below. See below to find out where and when our community pop up events are being held: