Get face-to-face support when you need it
Get guidance and support from our branch experts at Banking Hubs and our community pop up events.
How community pop up events can help you
Our community pop up events are a great way to learn about how to make the most of banking with us.
You can have face-to-face conversations with some of our branch experts in selected local communities across the UK.
Services available at community pop ups
Our branch experts at community pop up events can give you guidance and support on the different ways you can do your banking. They can also offer important advice on how to reduce the risk of fraud on your account and the services available at the Post Office.
Our experts will also be on hand to help with queries about our products and services. However, if you need to withdraw money or cash a cheque, you'll need to visit your local branch or post office.
Here's a full list of what's on offer at a community pop up event:
- information about our products and services
- online and mobile banking registrations and resets
- education on digital banking
- education on how to reduce the risk of fraud
- education on access to banking services
- education on Post Office services
Help with digital banking at community pop ups
If you're registered for digital banking, our branch experts at community pop up events can also help you with:
- making payments up to your account's personal payment limit to new or existing beneficiaries within the UK
- making an international payment
- creating, amending or deleting standing orders
- viewing or cancelling Direct Debits
- viewing statements
- reporting lost, stolen or damaged cards
- depositing one or more cheques with a limit of up to £2,000 per day via the mobile app
Community pop up locations
Community pop up events are taking place across selected locations in the UK.
If you'd like to find out more about an event, please email the local contact.
Take me to:
East of England
| Location | Date & time | Contact information |
|---|---|---|
Age UK Thanet Ltd Randolph House, Zion Place, Margate CT9 1RP |
17 November 2023 10:00 to 12:30 | Keith Elliot |
Folkestone Town Council Town Hall, 1-2 Guildhall Street, Folkestone CT20 1DY |
07 November 2023 10:00 to 15:30 09 November 2023 10:00 to 15:30 14 November 2023 10:00 to 15:30 16 November 2023 10:00 to 15:30 21 November 2023 10:00 to 15:30 23 November 2023 10:00 to 15:30 |
Keith Elliot |
Three Rivers Stow Road, Essex CM3 6RR |
18 November 2023 13:00 to 19:00 |
Karen Collier |
| Location |
Age UK Thanet Ltd Randolph House, Zion Place, Margate CT9 1RP |
|---|---|
| Date & time | 17 November 2023 10:00 to 12:30 |
| Contact information |
Keith Elliot |
| Location |
Folkestone Town Council Town Hall, 1-2 Guildhall Street, Folkestone CT20 1DY |
| Date & time |
07 November 2023 10:00 to 15:30 09 November 2023 10:00 to 15:30 14 November 2023 10:00 to 15:30 16 November 2023 10:00 to 15:30 21 November 2023 10:00 to 15:30 23 November 2023 10:00 to 15:30 |
| Contact information |
Keith Elliot |
| Location |
Three Rivers Stow Road, Essex CM3 6RR |
| Date & time |
18 November 2023 13:00 to 19:00 |
| Contact information |
Karen Collier |
Inner London
| Location | Date & time | Contact information |
|---|---|---|
St Marks Church Kennington Park Road, London SE11 4PW |
No pop up events currently scheduled | Scott Harrison |
| Location |
St Marks Church Kennington Park Road, London SE11 4PW |
|---|---|
| Date & time | No pop up events currently scheduled |
| Contact information |
Scott Harrison |
Midlands
| Location | Date & time | Contact information |
|---|---|---|
Russell Hall Hospital Pensnett Road, Dudley, West Midlands DY1 2HQ |
14 November 2023 10:00 to 14:00 |
Leanne Hailstone |
Kingswinford Library Market Street, Kingswinford, West Midlands DY6 9LG |
05 December 2023 10:00 to 14:00 |
Leanne Hailstone |
Larruperz Community Centre Grammar School Close, Ross on Wye, Herefordshire HR9 7QD |
No pop up events currently scheduled | Lucy Bond |
Retail Multiples 71-75 Park Street, Walsall, West Midlands WS1 1NW |
No pop up events currently scheduled | Chris Price |
| Location |
Russell Hall Hospital Pensnett Road, Dudley, West Midlands DY1 2HQ |
|---|---|
| Date & time |
14 November 2023 10:00 to 14:00 |
| Contact information |
Leanne Hailstone |
| Location |
Kingswinford Library Market Street, Kingswinford, West Midlands DY6 9LG |
| Date & time |
05 December 2023 10:00 to 14:00 |
| Contact information |
Leanne Hailstone |
| Location |
Larruperz Community Centre Grammar School Close, Ross on Wye, Herefordshire HR9 7QD |
| Date & time | No pop up events currently scheduled |
| Contact information |
Lucy Bond |
| Location |
Retail Multiples 71-75 Park Street, Walsall, West Midlands WS1 1NW |
| Date & time | No pop up events currently scheduled |
| Contact information |
Chris Price |
North West
| Location | Date & time | Contact information |
|---|---|---|
Mayfair Centre Easthope Road, Church Stretton SY6 6BL |
16 November 2023 10:00 to 13:00 |
Daniella Rudd
|
Stockport Central Library Wellington Road, South |
08 November 2023 10:00 to 16:00 10 November 2023 10:00 to 16:00 |
Iain Adams |
| Location |
Mayfair Centre Easthope Road, Church Stretton SY6 6BL |
|---|---|
| Date & time |
16 November 2023 10:00 to 13:00 |
| Contact information |
Daniella Rudd
|
| Location |
Stockport Central Library Wellington Road, South |
| Date & time |
08 November 2023 10:00 to 16:00 10 November 2023 10:00 to 16:00 |
| Contact information |
Iain Adams |
Outer London
| Location | Date & time | Contact information |
|---|---|---|
Hornchurch Conservative Club 25 North Street, Hornchurch, Essex RM11 1RS |
09 November 2023 14:00 to 16:00 07 December 2023 14:00 to 16:00 |
Alan Maree |
| Location |
Hornchurch Conservative Club 25 North Street, Hornchurch, Essex RM11 1RS |
|---|---|
| Date & time |
09 November 2023 14:00 to 16:00 07 December 2023 14:00 to 16:00 |
| Contact information |
Alan Maree |
Scotland, NI and North
| Location | Date & time | Contact information |
|---|---|---|
Trinity Shopping Centre Unit 27, The Trinity Centre, 155 Union St |
07 November 2023 10:00 to 15:00 08 November 2023 10:00 to 15:00 09 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 13 November 2023 10:00 to 15:00 14 November 2023 10:00 to 15:00 15 November 2023 10:00 to 15:00 16 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 |
Jules Dempsey |
| Location |
Trinity Shopping Centre Unit 27, The Trinity Centre, 155 Union St |
|---|---|
| Date & time |
07 November 2023 10:00 to 15:00 08 November 2023 10:00 to 15:00 09 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 13 November 2023 10:00 to 15:00 14 November 2023 10:00 to 15:00 15 November 2023 10:00 to 15:00 16 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 |
| Contact information |
Jules Dempsey |
South East
| Location | Date & time | Contact information |
|---|---|---|
Bexhill Library Western Road, Bexhill–on–Sea, East Sussex TN40 1 DY |
14 November 2023 10:00 to 12:00 12 December 2023 10:00 to 12:00 |
Paul Amos |
Hythe Library 38 Pylewell Road, Hythe, Hampshire SO45 6AQ |
15 November 2023 09:30 to 12:30 12 December 2023 09:30 to 12:30 |
Thomas Henderson |
Marlow Library Institute Road, Marlow, Buckinghamshire SL7 1BL |
23 November 2023 10:00 to 13:00 |
Gramos Ramadani |
New Milton Library Gore Road, New Milton, Hampshire BH25 6RW |
30 November 2023 09:30 to 11:30 |
Rachel Hill |
Portsmouth Library Central Library, Guildhall Walk Portsmouth PO1 2DX |
04 November 2023 10:00 to 13:00 07 November 2023 09:30 to 13:00 11 November 2023 10:00 to 13:00 14 November 2023 09:30 to 13:00 18 November 2023 10:00 to 13:00 21 November 2023 09:30 to 13:00 25 November 2023 10:00 to 13:00 28 November 2023 09:30 to 13:00 02 December 2023 10:00 to 13:00 05 December 2023 09:30 to 13:00 09 December 2023 10:00 to 13:00 12 December 2023 09:30 to 13:00 16 December 2023 10:00 to 13:00 |
Sarah Russell |
Yelf's Hotel 54 Union Street, Ryde, Isle of Wight PO33 2LG |
14 November 2023 10:00 to 12:00 |
Sarah L Russell |
Seaford Post Office Church Street, Seaford BN25 1LR |
28 November 2023 09:30 to 12:00 |
Paul Amos |
St Margaret Mary Catholic Church Middle Road, Park Gate, Southampton SO31 7GH |
22 November 2023 10:00 to 12:00 04 December 2023 11:00 to 13:00 19 December 2023 12:00 to 14:00 |
Thomas Henderson |
| Location |
Bexhill Library Western Road, Bexhill–on–Sea, East Sussex TN40 1 DY |
|---|---|
| Date & time |
14 November 2023 10:00 to 12:00 12 December 2023 10:00 to 12:00 |
| Contact information |
Paul Amos |
| Location |
Hythe Library 38 Pylewell Road, Hythe, Hampshire SO45 6AQ |
| Date & time |
15 November 2023 09:30 to 12:30 12 December 2023 09:30 to 12:30 |
| Contact information |
Thomas Henderson |
| Location |
Marlow Library Institute Road, Marlow, Buckinghamshire SL7 1BL |
| Date & time |
23 November 2023 10:00 to 13:00 |
| Contact information |
Gramos Ramadani |
| Location |
New Milton Library Gore Road, New Milton, Hampshire BH25 6RW |
| Date & time |
30 November 2023 09:30 to 11:30 |
| Contact information |
Rachel Hill |
| Location |
Portsmouth Library Central Library, Guildhall Walk Portsmouth PO1 2DX |
| Date & time |
04 November 2023 10:00 to 13:00 07 November 2023 09:30 to 13:00 11 November 2023 10:00 to 13:00 14 November 2023 09:30 to 13:00 18 November 2023 10:00 to 13:00 21 November 2023 09:30 to 13:00 25 November 2023 10:00 to 13:00 28 November 2023 09:30 to 13:00 02 December 2023 10:00 to 13:00 05 December 2023 09:30 to 13:00 09 December 2023 10:00 to 13:00 12 December 2023 09:30 to 13:00 16 December 2023 10:00 to 13:00 |
| Contact information |
Sarah Russell |
| Location |
Yelf's Hotel 54 Union Street, Ryde, Isle of Wight PO33 2LG |
| Date & time |
14 November 2023 10:00 to 12:00 |
| Contact information |
Sarah L Russell |
| Location |
Seaford Post Office Church Street, Seaford BN25 1LR |
| Date & time |
28 November 2023 09:30 to 12:00 |
| Contact information |
Paul Amos |
| Location |
St Margaret Mary Catholic Church Middle Road, Park Gate, Southampton SO31 7GH |
| Date & time |
22 November 2023 10:00 to 12:00 04 December 2023 11:00 to 13:00 19 December 2023 12:00 to 14:00 |
| Contact information |
Thomas Henderson |
South West
| Location | Date & time | Contact information |
|---|---|---|
Bridport Library South Street, Bridport, Dorset DT6 3NY |
21 November 2023 10:30 to 12:30 |
Rachel Hill |
Christchurch Library 29 High Street, Christchurch, Dorset BH23 1AW |
30 November 2023 14:00 to 16:00 12 December 2023 14:00 to 16:00 |
Rachel Hill |
Gloucester Guildhall 23 Eastgate Street, Gloucester, GL1 1NS |
08 November 2023 10:00 to 15:00 11 November 2023 09:30 to 13:00 13 November 2023 10:00 to 15:00 15 November 2023 10:00 to 15:00 18 November 2023 09:30 to 13:00 |
Lucy Bond |
Holsworthy Memorial Hall Manor Car Park, North Road, Holsworthy EX22 6DJ |
10 November 2023 11:00 to 15:00 01 December 2023 11:00 to 15:00 |
Suzanne King |
The Folk Hall Portishead 95 High Street, Portishead, North Somerset BS20 6PR |
No pop up events currently scheduled | Phillip Rixon |
Launceston Town Council The Town Hall Launceston Cornwall PL15 7AR |
06 December 2023 09:00 to 13:00 | Suzanne King |
South Molton Library Amory House, 125 East Street, South Molton, North Devon EX36 3BU |
09 November 2023 10:00 to 13:00 14 December 2023 10:00 to 13:00 |
James Stocks |
Swindon Hub 36 The Parade, Swindon, Wiltshire SN1 1BA |
03 November 2023 10:00 to 15:00 04 November 2023 10:00 to 15:00 06 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 11 November 2023 10:00 to 15:00 13 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 18 November 2023 10:00 to 15:00 20 November 2023 10:00 to 15:00 24 November 2023 10:00 to 15:00 25 November 2023 10:00 to 15:00 27 November 2023 10:00 to 15:00 01 December 2023 10:00 to 15:00 02 December 2023 10:00 to 15:00 |
Lucy Bond |
Taunton Library Paul Street, Taunton |
07 November 2023 10:00 to 13:00 08 November 2023 12:30 to 15:30 |
James Stocks |
Wells Library Union Street, Wells, Somerset BA5 2PU |
09 November 2023 09:30 to 12:00 22 November 2023 09:30 to 12:00 14 December 2023 09:30 to 12:00 |
James Stocks |
| Location |
Bridport Library South Street, Bridport, Dorset DT6 3NY |
|---|---|
| Date & time |
21 November 2023 10:30 to 12:30 |
| Contact information |
Rachel Hill |
| Location |
Christchurch Library 29 High Street, Christchurch, Dorset BH23 1AW |
| Date & time |
30 November 2023 14:00 to 16:00 12 December 2023 14:00 to 16:00 |
| Contact information |
Rachel Hill |
| Location |
Gloucester Guildhall 23 Eastgate Street, Gloucester, GL1 1NS |
| Date & time |
08 November 2023 10:00 to 15:00 11 November 2023 09:30 to 13:00 13 November 2023 10:00 to 15:00 15 November 2023 10:00 to 15:00 18 November 2023 09:30 to 13:00 |
| Contact information |
Lucy Bond |
| Location |
Holsworthy Memorial Hall Manor Car Park, North Road, Holsworthy EX22 6DJ |
| Date & time |
10 November 2023 11:00 to 15:00 01 December 2023 11:00 to 15:00 |
| Contact information |
Suzanne King |
| Location |
The Folk Hall Portishead 95 High Street, Portishead, North Somerset BS20 6PR |
| Date & time | No pop up events currently scheduled |
| Contact information |
Phillip Rixon |
| Location |
Launceston Town Council The Town Hall Launceston Cornwall PL15 7AR |
| Date & time | 06 December 2023 09:00 to 13:00 |
| Contact information |
Suzanne King |
| Location |
South Molton Library Amory House, 125 East Street, South Molton, North Devon EX36 3BU |
| Date & time |
09 November 2023 10:00 to 13:00 14 December 2023 10:00 to 13:00 |
| Contact information |
James Stocks |
| Location |
Swindon Hub 36 The Parade, Swindon, Wiltshire SN1 1BA |
| Date & time |
03 November 2023 10:00 to 15:00 04 November 2023 10:00 to 15:00 06 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 11 November 2023 10:00 to 15:00 13 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 18 November 2023 10:00 to 15:00 20 November 2023 10:00 to 15:00 24 November 2023 10:00 to 15:00 25 November 2023 10:00 to 15:00 27 November 2023 10:00 to 15:00 01 December 2023 10:00 to 15:00 02 December 2023 10:00 to 15:00 |
| Contact information |
Lucy Bond |
| Location |
Taunton Library Paul Street, Taunton |
| Date & time |
07 November 2023 10:00 to 13:00 08 November 2023 12:30 to 15:30 |
| Contact information |
James Stocks |
| Location |
Wells Library Union Street, Wells, Somerset BA5 2PU |
| Date & time |
09 November 2023 09:30 to 12:00 22 November 2023 09:30 to 12:00 14 December 2023 09:30 to 12:00 |
| Contact information |
James Stocks |
Wales
| Location | Date & time | Contact information |
|---|---|---|
Abergavenny Library The Town Hall, Cross Street, |
03 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 24 November 2023 10:00 to 15:00 01 December 2023 10:00 to 15:00 08 December 2023 10:00 to 15:00 15 December 2023 10:00 to 15:00 |
Andrew Ferns |
Blackwood Library 192 High St, Blackwood, Monmouthshire NP12 1AJ |
01 November 2023 09:30 to 12:00 06 November 2023 09:30 to 12:00 08 November 2023 09:30 to 12:00 15 November 2023 09:30 to 12:00 22 November 2023 09:30 to 12:00 29 November 2023 09:30 to 12:00 13 December 2023 09:30 to 12:00 |
Andrew Ferns |
Canolfan Bro Tegid 32 High Street, Bala, Gwynedd |
07 November 2023 09:30 to 11:30 | Wendy Morrice |
Daniel Owen Centre Earl Road, Mold CH7 1AP |
21 November 2023 10:00 to 14:00 28 November 2023 10:00 to 14:00 |
Wendy Morrice |
Knighton Library Bowling Green, Knighton, Powys LD7 1DR |
02 November 2023 10:00 to 14:00 07 December 2023 10:00 to 14:00 |
Wendy Morrice |
Penarth Library 9-10 Stanwell Road, Penarth CF64 2YT |
No pop up events currently scheduled |
Joanne Watcyn-Jones |
Pontypridd Library 1 Gas Rd, Taff Street, Pontypridd |
01 November 2023 14:00 to 16:30 08 November 2023 14:00 to 16:30 15 November 2023 14:00 to 16:30 22 November 2023 14:00 to 16:30 29 November 2023 14:00 to 16:30 06 December 2023 14:00 to 16:30 13 December 2023 14:00 to 16:30 |
Andrew Ferns andrew.ferns@hsbc.com |
| Location |
Abergavenny Library The Town Hall, Cross Street, |
|---|---|
| Date & time |
03 November 2023 10:00 to 15:00 10 November 2023 10:00 to 15:00 17 November 2023 10:00 to 15:00 24 November 2023 10:00 to 15:00 01 December 2023 10:00 to 15:00 08 December 2023 10:00 to 15:00 15 December 2023 10:00 to 15:00 |
| Contact information |
Andrew Ferns |
| Location |
Blackwood Library 192 High St, Blackwood, Monmouthshire NP12 1AJ |
| Date & time |
01 November 2023 09:30 to 12:00 06 November 2023 09:30 to 12:00 08 November 2023 09:30 to 12:00 15 November 2023 09:30 to 12:00 22 November 2023 09:30 to 12:00 29 November 2023 09:30 to 12:00 13 December 2023 09:30 to 12:00 |
| Contact information |
Andrew Ferns |
| Location |
Canolfan Bro Tegid 32 High Street, Bala, Gwynedd |
| Date & time | 07 November 2023 09:30 to 11:30 |
| Contact information |
Wendy Morrice |
| Location |
Daniel Owen Centre Earl Road, Mold CH7 1AP |
| Date & time |
21 November 2023 10:00 to 14:00 28 November 2023 10:00 to 14:00 |
| Contact information |
Wendy Morrice |
| Location |
Knighton Library Bowling Green, Knighton, Powys LD7 1DR |
| Date & time |
02 November 2023 10:00 to 14:00 07 December 2023 10:00 to 14:00 |
| Contact information |
Wendy Morrice |
| Location |
Penarth Library 9-10 Stanwell Road, Penarth CF64 2YT |
| Date & time |
No pop up events currently scheduled |
| Contact information |
Joanne Watcyn-Jones |
| Location |
Pontypridd Library 1 Gas Rd, Taff Street, Pontypridd |
| Date & time |
01 November 2023 14:00 to 16:30 08 November 2023 14:00 to 16:30 15 November 2023 14:00 to 16:30 22 November 2023 14:00 to 16:30 29 November 2023 14:00 to 16:30 06 December 2023 14:00 to 16:30 13 December 2023 14:00 to 16:30 |
| Contact information |
Andrew Ferns andrew.ferns@hsbc.com |
Yorkshire & Humber
| Location | Date & time | Contact information |
|---|---|---|
Bridlington Community Hub 2a Marshall Avenue, Bridlington |
09 November 2023 10:00 to 15:00 | Sarah Heavey |
Imperial Hall Chapel Street, Epworth, Doncaster, DN9 1HJ |
08 November 2023 10:00 to 15:00 27 November 2023 10:00 to 15:00 13 December 2023 10:00 to 15:00 |
Julie Ashcroft julieashcroft@hsbc.com |
Clarke Foley Community Centre Cunliffe Road, Ilkley, West Yorkshire LS29 9DZ |
14 November 2023 12:00 to 16:00 28 November 2023 12:00 to 16:00 |
Robert Halliday |
Horsforth Library Town Street, Horsforth, Leeds LS18 5BL |
07 November 2023 10:00 to 14:30 21 November 2023 10:00 to 14:30 |
Robert Halliday |
Fox Valley Retail Fox Valley Way, Sheffield S36 2AB |
24 November 2023 10:00 to 13:00 15 December 2023 10:00 to 13:00 |
Robert Halliday |
Settle Library Limestone View, Lower Greenfoot, Settle, North Yorkshire BD24 9RB |
08 November 2023 11:00 to 13:00 27 November 2023 11:00 to 13:00 13 December 2023 11:00 to 13:00 |
Rachel Miller |
Totley Library 205 Baslow Road, Totley |
13 November 2023 13:00 to 16:00 | Sarah Heavey |
North Yorkshire County Council Whitby Library Windsor Terrace, Whitby, YO21 1EY |
07 November 2023 09:30 to 13:00 05 December 2023 09:30 to 13:00 |
Sarah Heavey |
| Location |
Bridlington Community Hub 2a Marshall Avenue, Bridlington |
|---|---|
| Date & time | 09 November 2023 10:00 to 15:00 |
| Contact information |
Sarah Heavey |
| Location |
Imperial Hall Chapel Street, Epworth, Doncaster, DN9 1HJ |
| Date & time |
08 November 2023 10:00 to 15:00 27 November 2023 10:00 to 15:00 13 December 2023 10:00 to 15:00 |
| Contact information | Julie Ashcroft julieashcroft@hsbc.com |
| Location |
Clarke Foley Community Centre Cunliffe Road, Ilkley, West Yorkshire LS29 9DZ |
| Date & time |
14 November 2023 12:00 to 16:00 28 November 2023 12:00 to 16:00 |
| Contact information |
Robert Halliday |
| Location |
Horsforth Library Town Street, Horsforth, Leeds LS18 5BL |
| Date & time |
07 November 2023 10:00 to 14:30 21 November 2023 10:00 to 14:30 |
| Contact information |
Robert Halliday |
| Location |
Fox Valley Retail Fox Valley Way, Sheffield S36 2AB |
| Date & time |
24 November 2023 10:00 to 13:00 15 December 2023 10:00 to 13:00 |
| Contact information |
Robert Halliday |
| Location |
Settle Library Limestone View, Lower Greenfoot, Settle, North Yorkshire BD24 9RB |
| Date & time |
08 November 2023 11:00 to 13:00 27 November 2023 11:00 to 13:00 13 December 2023 11:00 to 13:00 |
| Contact information |
Rachel Miller |
| Location |
Totley Library 205 Baslow Road, Totley |
| Date & time | 13 November 2023 13:00 to 16:00 |
| Contact information |
Sarah Heavey |
| Location |
North Yorkshire County Council Whitby Library Windsor Terrace, Whitby, YO21 1EY |
| Date & time |
07 November 2023 09:30 to 13:00 05 December 2023 09:30 to 13:00 |
| Contact information |
Sarah Heavey |
How Banking Hubs can help you
Banking Hubs are fully accessible shared banking spaces.
They offer a counter service operated by the Post Office, where customers of all major banks and building societies can carry out regular cash transactions.
The Hubs also offer a Community Banker service where customers can talk to their own banking provider about more complicated banking issues.
Services available at Banking Hubs
The Banking Hub counter will offer the same banking services you would expect in a Post Office branch, to allow you to take care of your everyday banking needs.
Using your debit card, you can complete a number of services:
- Deposit cash.
- Withdraw cash.
- Pay in cheques.
- Balance enquiries.
- Change Giving Lite (registered business customers).
Please visit our Post Office banking page to learn more about each service provided.
Community Bankers at Banking Hubs
An HSBC Community Banker will also be available at Banking Hubs on certain days, so that you can speak about more complex banking issues.
A different bank or building society will be available on each day of the week and services are available without appointments. In this way, HSBC Community Bankers will be available to support you with many of the services we offer in our HSBC branches.
Some of the key services, for personal and business banking customers, available through our Community Bankers at Banking Hubs include:
Personal banking services
| Personal banking service | Available at Banking Hubs? |
|---|---|
| Withdraw cash from current account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
| Deposit cash on current account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
| Transfer money between current accounts | Yes. Visit our Making payments page for more information. |
| Make a payment | Yes. Visit our Making payments page for more information. |
Report a card lost or stolen |
Yes. Visit our PIN services page for more information. |
| Order a replacement card | Yes. Visit our PIN services page for more information. |
| Order or reset PIN | Yes. Visit our PIN services page for more information. |
| Help with or registering for online, app-based or telephone banking | Yes Visit our Ways to bank page for more information. |
| Provide evidence of identity | Yes. Visit our What you need for an ID check page for more information. |
| Register a bereavement | Yes. Visit our Bereavement help page for more information. |
| Add / remove a third-party mandate to / from current account | Yes. Visit our Third party mandate page for more information. |
| Add / remove a power of attorney to / from current account | Yes. Visit our Power of attorney page for more information. |
| Register a vulnerability | Yes. Visit our Supporting customer needs page for more information. |
| Fraud / scam support | Yes. Visit our Fraud and security centre page for more information. |
| Money management / debt advice | Yes. Visit our Money worries page for more information. |
| Register a complaint | Yes. Visit our Feedback and complaints page for more information. |
| Personal banking service | Withdraw cash from current account |
|---|---|
| Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
| Personal banking service | Deposit cash on current account |
| Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
| Personal banking service | Transfer money between current accounts |
| Available at Banking Hubs? |
Yes. Visit our Making payments page for more information. |
| Personal banking service | Make a payment |
| Available at Banking Hubs? |
Yes. Visit our Making payments page for more information. |
| Personal banking service |
Report a card lost or stolen |
| Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
| Personal banking service | Order a replacement card |
| Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
| Personal banking service | Order or reset PIN |
| Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
| Personal banking service | Help with or registering for online, app-based or telephone banking |
| Available at Banking Hubs? |
Yes Visit our Ways to bank page for more information. |
| Personal banking service | Provide evidence of identity |
| Available at Banking Hubs? |
Yes. Visit our What you need for an ID check page for more information. |
| Personal banking service | Register a bereavement |
| Available at Banking Hubs? |
Yes. Visit our Bereavement help page for more information. |
| Personal banking service | Add / remove a third-party mandate to / from current account |
| Available at Banking Hubs? |
Yes. Visit our Third party mandate page for more information. |
| Personal banking service | Add / remove a power of attorney to / from current account |
| Available at Banking Hubs? |
Yes. Visit our Power of attorney page for more information. |
| Personal banking service | Register a vulnerability |
| Available at Banking Hubs? |
Yes. Visit our Supporting customer needs page for more information. |
| Personal banking service | Fraud / scam support |
| Available at Banking Hubs? |
Yes. Visit our Fraud and security centre page for more information. |
| Personal banking service | Money management / debt advice |
| Available at Banking Hubs? |
Yes. Visit our Money worries page for more information. |
| Personal banking service | Register a complaint |
| Available at Banking Hubs? |
Yes. Visit our Feedback and complaints page for more information. |
Business banking services
| Business banking service | Available at Banking Hubs? |
|---|---|
| Withdraw cash from business account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
| Deposit cash on my current business account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
| Transfer money between business accounts | Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our EFT BACS and Faster Payments page for more information. |
| Make a payment | Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our Payments page for more information. |
| Report a card lost or stolen | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Order a replacement card | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Order or reset PIN | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Help with or registering for online, app-based or telephone banking | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Ways to bank page for more information. |
| Provide evidence of identity | Yes – we can complete this with you on your own device and via telephone with our specialist team. |
| Register a bereavement | Yes – we can support you with this on your own device and via telephone with our specialist team. For more information, visit our Bereavement advice for commercial customers page for more information. |
| Add / remove a third-party mandate to / from business account | Yes – we can support you with this via telephone with our specialist team. Visit our Online forms and mandates page for more information. |
| Register a vulnerability | Yes – we can support you to register this via telephone with our specialist team. Visit our Life and business events page for more information. |
| Fraud / scam support | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Business Banking Fraud Centre for more information. |
| Money management or debt advice | Yes – we can support you with this via telephone with our specialist team. Visit our Money worries page for more information. |
| Register a complaint | Yes – we can support you to register this on your own device and via telephone with our specialist team. Visit our Complaints page for more information. |
| Business banking service | Withdraw cash from business account |
|---|---|
| Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
| Business banking service | Deposit cash on my current business account |
| Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
| Business banking service | Transfer money between business accounts |
| Available at Banking Hubs? |
Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our EFT BACS and Faster Payments page for more information. |
| Business banking service | Make a payment |
| Available at Banking Hubs? |
Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our Payments page for more information. |
| Business banking service | Report a card lost or stolen |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Business banking service | Order a replacement card |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Business banking service | Order or reset PIN |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
| Business banking service | Help with or registering for online, app-based or telephone banking |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Ways to bank page for more information. |
| Business banking service | Provide evidence of identity |
| Available at Banking Hubs? | Yes – we can complete this with you on your own device and via telephone with our specialist team. |
| Business banking service | Register a bereavement |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. For more information, visit our Bereavement advice for commercial customers page for more information. |
| Business banking service | Add / remove a third-party mandate to / from business account |
| Available at Banking Hubs? |
Yes – we can support you with this via telephone with our specialist team. Visit our Online forms and mandates page for more information. |
| Business banking service | Register a vulnerability |
| Available at Banking Hubs? |
Yes – we can support you to register this via telephone with our specialist team. Visit our Life and business events page for more information. |
| Business banking service | Fraud / scam support |
| Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Business Banking Fraud Centre for more information. |
| Business banking service | Money management or debt advice |
| Available at Banking Hubs? |
Yes – we can support you with this via telephone with our specialist team. Visit our Money worries page for more information. |
| Business banking service | Register a complaint |
| Available at Banking Hubs? |
Yes – we can support you to register this on your own device and via telephone with our specialist team. Visit our Complaints page for more information. |
Banking Hub locations
If you need the support from one of our HSBC Community Bankers, please make sure to check the following table, or use our Branch Locator tool to see if one of our staff members is present at your nearest Banking Hub before making your journey.
Find your local Banking Hub
| Region | Location | Opening times | Community Banker availability |
|---|---|---|---|
East of England |
38-40 West St, Rochford, SS4 1AJ | 09:00 to 17:00 Monday to Friday |
Your HSBC Community Banker is available every Friday |
| Midlands | Syston Community Centre, School St, Syston LE7 1HN | 09:30 - 16:30 Monday to Friday | Your HSBC Community Banker is available every Thursday We're trialling appointment booking at this location. You can book through the Branch Finder page or by contacting us directly. |
Scotland, NI and North |
158 Main St, Cambuslang, G72 7EL | 09:00 to 17:00 Monday to Friday |
No HSBC Community Banker |
| Scotland, NI and North | High St, Brechin, DD9 6ER | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
| Scotland, NI and North | 63 High Street, Carnoustie, Angus, DD7 6AD | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
| South West | 62 Fore St, Brixham, TQ5 8EF | 09:00 to 17:00 Monday to Friday |
No HSBC Community Banker |
Yorkshire & Humber |
121 Hallgate, Cottingham, HU16 4DA | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
| Yorkshire & Humber |
15, Kirkgate, Bowling Green Yard, Knaresborough HG5 6AD |
09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Thursday |
| Region |
East of England |
|---|---|
| Location | 38-40 West St, Rochford, SS4 1AJ |
| Opening times |
09:00 to 17:00 Monday to Friday |
| Community Banker availability |
Your HSBC Community Banker is available every Friday |
| Region | Midlands |
| Location | Syston Community Centre, School St, Syston LE7 1HN |
| Opening times | 09:30 - 16:30 Monday to Friday |
| Community Banker availability |
Your HSBC Community Banker is available every Thursday We're trialling appointment booking at this location. You can book through the Branch Finder page or by contacting us directly. |
| Region |
Scotland, NI and North |
| Location | 158 Main St, Cambuslang, G72 7EL |
| Opening times |
09:00 to 17:00 Monday to Friday |
| Community Banker availability |
No HSBC Community Banker |
| Region | Scotland, NI and North |
| Location | High St, Brechin, DD9 6ER |
| Opening times | 09:00 to 17:00 Monday to Friday |
| Community Banker availability | No HSBC Community Banker |
| Region | Scotland, NI and North |
| Location | 63 High Street, Carnoustie, Angus, DD7 6AD |
| Opening times | 09:00 to 17:00 Monday to Friday |
| Community Banker availability | No HSBC Community Banker |
| Region | South West |
| Location | 62 Fore St, Brixham, TQ5 8EF |
| Opening times |
09:00 to 17:00 Monday to Friday |
| Community Banker availability |
No HSBC Community Banker |
| Region |
Yorkshire & Humber |
| Location | 121 Hallgate, Cottingham, HU16 4DA |
| Opening times | 09:00 to 17:00 Monday to Friday |
| Community Banker availability |
No HSBC Community Banker |
| Region |
Yorkshire & Humber |
| Location |
15, Kirkgate, Bowling Green Yard, Knaresborough HG5 6AD |
| Opening times | 09:00 to 17:00 Monday to Friday |
| Community Banker availability |
Your HSBC Community Banker is available every Thursday |
What you'll need to bring with you
Whether you're coming to one of our Banking Hubs or a community pop up event, you may need a form of identification to enable us to best support you with certain banking queries. Therefore, we recommend you bring one of the following original documents:
- valid full passport (temporary passports are not acceptable)
- EEA or Swiss national identity card (excluding Romanian and Greek national identity cards)
- valid UK photocard driving licence (full or provisional), or old-style paper licence (full only)
Unfortunately, we can't accept copies or documents printed from the internet.
Frequently asked questions
Are Banking Hubs open on weekends?
Banking Hubs are not open on weekends. Opening hours are Monday to Friday - 09:00 to 17:00.
Why doesn’t my local Banking Hub have a Community Banker?
Community Banker allocation is determined by Bank market share analysis. This means in certain locations, we do not have the customer base available to support the need of a Community Banker. You can still visit your local Banking Hub to utilise the Post Office counter, however, if you need face to face support please use our Branch Finder tool to locate your nearest HSBC branch.
Will my community have a Banking Hub?
LINK, the UK's largest cash machine network, is responsible for independently reviewing communities impacted by branch closures. They then decide if there's a need for a Banking Hub. When LINK announce a new Banking Hub, our page will be updated accordingly.
Can I make an appointment with my Community Banker?
No, Banking Hubs offer a walk-in service and it's not possible to make an appointment with a Community Banker. When you visit an interview room will be available to offer a private space for you to talk to your HSBC UK Community Banker.