Get face-to-face support when you need it
Get guidance and support from our branch experts at Banking Hubs and community pop-up events.
Our branch finder tool also shows what you'll find there, including community banking or cash services.
How community pop-up events can help you
Our community pop-up events are a great way to learn about how to make the most of banking with us.
You can have face-to-face conversations with some of our branch experts in selected local communities across the UK.
Services available at community pop-ups
Our branch experts at community pop-up events can give you guidance and support on the different ways you can do your banking. They can also offer important advice on how to reduce the risk of fraud on your account and the services available at the Post Office.
Our experts will also be on hand to help with queries about our products and services. However, if you need to withdraw money or cash a cheque, you'll need to visit your local branch or post office.
Here's a full list of what's on offer at a community pop-up event:
- Information about our products and services
- Online and mobile banking registrations and resets
- Education on digital banking
- Education on how to reduce the risk of fraud
- Education on access to banking services
- Education on Post Office services
Help with digital banking at community pop-ups
If you're registered for digital banking, our branch experts at community pop-up events can also help you with:
- Making payments up to your account's personal payment limit to new or existing beneficiaries within the UK
- Making an international payment
- Creating, amending or deleting standing orders
- Viewing or cancelling Direct Debits
- Viewing statements
- Reporting lost, stolen or damaged cards
- Depositing one or more cheques with a limit of up to £2,000 per day via the mobile app
Community pop-up locations
Community pop-up events are taking place at selected locations in the UK. Use our branch finder tool to locate one close to you.
How Banking Hubs can help you
Banking Hubs are fully accessible shared banking spaces.
They offer a counter service operated by the Post Office, where customers of all major banks and building societies can carry out regular cash transactions.
The Hubs also offer a Community Banker service where customers can talk to their own banking provider about more complicated banking issues.
Services available at Banking Hubs
The Banking Hub counter will offer the same banking services you would expect in a Post Office branch, to allow you to take care of your everyday banking needs.
Using your debit card, you can complete a number of services:
- Deposit cash
- Withdraw cash
- Pay in cheques
- Balance enquiries
- Change Giving Lite (registered business customers)
Please visit our Post Office banking page to learn more about each service provided.
Community Bankers at Banking Hubs
An HSBC Community Banker will also be available at Banking Hubs on certain days, so that you can speak about more complex banking issues.
A different bank or building society will be available on each day of the week and services are available without appointments. In this way, HSBC Community Bankers will be available to support you with many of the services we offer in our HSBC branches.
Some of the key services, for personal and business banking customers, available through our Community Bankers at Banking Hubs include:
Personal banking services
Personal banking service | Available at Banking Hubs? |
---|---|
Withdraw cash from current account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
Deposit cash on current account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
Transfer money between current accounts | Yes. Visit our Making payments page for more information. |
Make a payment | Yes. Visit our Making payments page for more information. |
Report a card lost or stolen |
Yes. Visit our PIN services page for more information. |
Order a replacement card | Yes. Visit our PIN services page for more information. |
Order or reset PIN | Yes. Visit our PIN services page for more information. |
Help with or registering for online, app-based or telephone banking | Yes Visit our Ways to bank page for more information. |
Provide evidence of identity | Yes. Visit our What you need for an ID check page for more information. |
Register a bereavement | Yes. Visit our Bereavement help page for more information. |
Add / remove a third-party mandate to / from current account | Yes. Visit our Third party mandate page for more information. |
Add / remove a power of attorney to / from current account | Yes. Visit our Power of attorney page for more information. |
Register a vulnerability | Yes. Visit our Supporting customer needs page for more information. |
Fraud / scam support | Yes. Visit our Fraud and security centre page for more information. |
Money management / debt advice | Yes. Visit our Money worries page for more information. |
Register a complaint | Yes. Visit our Feedback and complaints page for more information. |
Personal banking service | Withdraw cash from current account |
---|---|
Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
Personal banking service | Deposit cash on current account |
Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office banking page for more information. |
Personal banking service | Transfer money between current accounts |
Available at Banking Hubs? |
Yes. Visit our Making payments page for more information. |
Personal banking service | Make a payment |
Available at Banking Hubs? |
Yes. Visit our Making payments page for more information. |
Personal banking service |
Report a card lost or stolen |
Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
Personal banking service | Order a replacement card |
Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
Personal banking service | Order or reset PIN |
Available at Banking Hubs? |
Yes. Visit our PIN services page for more information. |
Personal banking service | Help with or registering for online, app-based or telephone banking |
Available at Banking Hubs? |
Yes Visit our Ways to bank page for more information. |
Personal banking service | Provide evidence of identity |
Available at Banking Hubs? |
Yes. Visit our What you need for an ID check page for more information. |
Personal banking service | Register a bereavement |
Available at Banking Hubs? |
Yes. Visit our Bereavement help page for more information. |
Personal banking service | Add / remove a third-party mandate to / from current account |
Available at Banking Hubs? |
Yes. Visit our Third party mandate page for more information. |
Personal banking service | Add / remove a power of attorney to / from current account |
Available at Banking Hubs? |
Yes. Visit our Power of attorney page for more information. |
Personal banking service | Register a vulnerability |
Available at Banking Hubs? |
Yes. Visit our Supporting customer needs page for more information. |
Personal banking service | Fraud / scam support |
Available at Banking Hubs? |
Yes. Visit our Fraud and security centre page for more information. |
Personal banking service | Money management / debt advice |
Available at Banking Hubs? |
Yes. Visit our Money worries page for more information. |
Personal banking service | Register a complaint |
Available at Banking Hubs? |
Yes. Visit our Feedback and complaints page for more information. |
Business banking services
Business banking service | Available at Banking Hubs? |
---|---|
Withdraw cash from business account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
Deposit cash on my current business account | Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
Transfer money between business accounts | Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our EFT BACS and Faster Payments page for more information. |
Make a payment | Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our Payments page for more information. |
Report a card lost or stolen | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Order a replacement card | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Order or reset PIN | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Help with or registering for online, app-based or telephone banking | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Ways to bank page for more information. |
Provide evidence of identity | Yes – we can complete this with you on your own device and via telephone with our specialist team. |
Register a bereavement | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Bereavement advice for commercial customers page for more information. |
Add / remove a third-party mandate to / from business account | Yes – we can support you with this via telephone with our specialist team. Visit our Online forms and mandates page for more information. |
Register a vulnerability | Yes – we can support you to register this via telephone with our specialist team. Visit our Life and business events page for more information. |
Fraud / scam support | Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Business Banking Fraud Centre for more information. |
Money management or debt advice | Yes – we can support you with this via telephone with our specialist team. Visit our Money worries page for more information. |
Register a complaint | Yes – we can support you to register this on your own device and via telephone with our specialist team. Visit our Complaints page for more information. |
Business banking service | Withdraw cash from business account |
---|---|
Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
Business banking service | Deposit cash on my current business account |
Available at Banking Hubs? |
Yes – this can be done at the Post Office counter in the Banking Hub. Visit our Post Office for business customers page for more information. |
Business banking service | Transfer money between business accounts |
Available at Banking Hubs? |
Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our EFT BACS and Faster Payments page for more information. |
Business banking service | Make a payment |
Available at Banking Hubs? |
Yes – we can complete this with you on your own device and via telephone with our specialist team. Visit our Payments page for more information. |
Business banking service | Report a card lost or stolen |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Business banking service | Order a replacement card |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Business banking service | Order or reset PIN |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Contact us page for more information. |
Business banking service | Help with or registering for online, app-based or telephone banking |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Ways to bank page for more information. |
Business banking service | Provide evidence of identity |
Available at Banking Hubs? | Yes – we can complete this with you on your own device and via telephone with our specialist team. |
Business banking service | Register a bereavement |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Bereavement advice for commercial customers page for more information. |
Business banking service | Add / remove a third-party mandate to / from business account |
Available at Banking Hubs? |
Yes – we can support you with this via telephone with our specialist team. Visit our Online forms and mandates page for more information. |
Business banking service | Register a vulnerability |
Available at Banking Hubs? |
Yes – we can support you to register this via telephone with our specialist team. Visit our Life and business events page for more information. |
Business banking service | Fraud / scam support |
Available at Banking Hubs? |
Yes – we can support you with this on your own device and via telephone with our specialist team. Visit our Business Banking Fraud Centre for more information. |
Business banking service | Money management or debt advice |
Available at Banking Hubs? |
Yes – we can support you with this via telephone with our specialist team. Visit our Money worries page for more information. |
Business banking service | Register a complaint |
Available at Banking Hubs? |
Yes – we can support you to register this on your own device and via telephone with our specialist team. Visit our Complaints page for more information. |
Banking Hub locations
If you need the support from one of our HSBC Community Bankers, please make sure to check the following table, or use our branch finder tool to see if one of our staff members is present at your nearest Banking Hub before making your journey.
Find your local Banking Hub
Region | Location | Opening times | Community Banker availability |
---|---|---|---|
East of England | Bury Park Community Centre, 161 - 161b Dunstable Road, Luton, LU1 1BW | 09:30 to 16:30 Monday to Friday | Your HSBC Community Banker is available every Wednesday |
East of England | 38-40 West St, Rochford, SS4 1AJ | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Friday |
East of England | Wayland House, High St, Watton, Thetford IP25 6AR | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Wednesday |
Midlands | Units 7-9 The Parade, Bridge St, Clay Cross, Chesterfield, S45 9NG | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Midlands | 19 High Street, Lutterworth, LE17 4AT | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Thursday |
Midlands | Syston Community Centre, School St, Syston, LE7 1HN | 09:30 to 16:30 Monday to Friday | Your HSBC Community Banker is available every Thursday.
We are trialling appointment booking at this location. Appointments are open from 10:00 to 11:00, 14:30 to 15:00, and 15:30 to 16:00. You can book through the Branch Finder page or by contacting us directly. |
North East | Unit B3 The Parade, Newton Aycliffe, DL5 4DH | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Tuesday |
North West | 115/117 Senhouse Street, Maryport CA15 6BS | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Tuesday |
North West | Cheadle Lulworth House, 51 High St, Stoke-on-Trent, ST10 1AR | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Wednesday |
Outer London | 97- 99 Welling High Street, Welling, DA16 1TY | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Monday |
Scotland, NI and North | 3/5 Clerk Street, Brechin, Angus, DD9 6AF | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 158 Main St, Cambuslang, G72 7EL | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 3 Kirkton Street, Carluke, Lanark, ML8 4AB | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 63 High Street, Carnoustie, Angus, DD7 6AD | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 53 High Street, Forres, Moray, IV36 1PB | 09:30 to 16:30 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 15 St. Mary’s Street, Kirkcudbright, DG6 4AA | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Scotland, NI and North | 47 Greencastle Street, Kilkeel, Newry, BT34 4BH | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
South East | 12 High Street, Haslemeren GU27 2JG | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Thursday |
South West | Trinity Square, Axminster, EX13 5AL | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Monday |
South West | 62 Fore St, Brixham, TQ5 8EF | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
South West | Looe Toc Community Hall, Looe, Cornwall, PL13 2AF | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Thursday AM |
South West | 33 High Street, Wootton Bassett, SN4 7AF | 10:00 to 17:00 - Monday Closed - Tuesday 09:30 to 17:00 - Wednesday to Friday |
Your HSBC Community Banker is available every Friday |
Wales | 35 High St, Prestatyn, LL19 9AL | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Friday |
Wales | 40 Broad Street, Welshpool, SY21 7RT | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Wednesday |
Yorkshire & Humber | 6 Market Place, Barton-upon-Humber, DN18 5DA | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Monday |
Yorkshire & Humber | 121 Hallgate, Cottingham, HU16 4DA | 09:00 to 17:00 Monday to Friday | No HSBC Community Banker |
Yorkshire & Humber | Unit 2, Newbegin, Hornsea, HU18 1PA | 09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Wednesday |
Yorkshire & Humber |
15, Kirkgate, Bowling Green Yard, Knaresborough HG5 6AD |
09:00 to 17:00 Monday to Friday | Your HSBC Community Banker is available every Thursday |
Region | East of England |
---|---|
Location | Bury Park Community Centre, 161 - 161b Dunstable Road, Luton, LU1 1BW |
Opening times | 09:30 to 16:30 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Wednesday |
Region | East of England |
Location | 38-40 West St, Rochford, SS4 1AJ |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Friday |
Region | East of England |
Location | Wayland House, High St, Watton, Thetford IP25 6AR |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Wednesday |
Region | Midlands |
Location | Units 7-9 The Parade, Bridge St, Clay Cross, Chesterfield, S45 9NG |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Midlands |
Location | 19 High Street, Lutterworth, LE17 4AT |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Thursday |
Region | Midlands |
Location | Syston Community Centre, School St, Syston, LE7 1HN |
Opening times | 09:30 to 16:30 Monday to Friday |
Community Banker availability |
Your HSBC Community Banker is available every Thursday.
We are trialling appointment booking at this location. Appointments are open from 10:00 to 11:00, 14:30 to 15:00, and 15:30 to 16:00. You can book through the Branch Finder page or by contacting us directly. |
Region | North East |
Location | Unit B3 The Parade, Newton Aycliffe, DL5 4DH |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Tuesday |
Region | North West |
Location | 115/117 Senhouse Street, Maryport CA15 6BS |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Tuesday |
Region | North West |
Location | Cheadle Lulworth House, 51 High St, Stoke-on-Trent, ST10 1AR |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Wednesday |
Region | Outer London |
Location | 97- 99 Welling High Street, Welling, DA16 1TY |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Monday |
Region | Scotland, NI and North |
Location | 3/5 Clerk Street, Brechin, Angus, DD9 6AF |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 158 Main St, Cambuslang, G72 7EL |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 3 Kirkton Street, Carluke, Lanark, ML8 4AB |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 63 High Street, Carnoustie, Angus, DD7 6AD |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 53 High Street, Forres, Moray, IV36 1PB |
Opening times | 09:30 to 16:30 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 15 St. Mary’s Street, Kirkcudbright, DG6 4AA |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Scotland, NI and North |
Location | 47 Greencastle Street, Kilkeel, Newry, BT34 4BH |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | South East |
Location | 12 High Street, Haslemeren GU27 2JG |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Thursday |
Region | South West |
Location | Trinity Square, Axminster, EX13 5AL |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Monday |
Region | South West |
Location | 62 Fore St, Brixham, TQ5 8EF |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | South West |
Location | Looe Toc Community Hall, Looe, Cornwall, PL13 2AF |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Thursday AM |
Region | South West |
Location | 33 High Street, Wootton Bassett, SN4 7AF |
Opening times |
10:00 to 17:00 - Monday Closed - Tuesday 09:30 to 17:00 - Wednesday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Friday |
Region | Wales |
Location | 35 High St, Prestatyn, LL19 9AL |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Friday |
Region | Wales |
Location | 40 Broad Street, Welshpool, SY21 7RT |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Wednesday |
Region | Yorkshire & Humber |
Location | 6 Market Place, Barton-upon-Humber, DN18 5DA |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Monday |
Region | Yorkshire & Humber |
Location | 121 Hallgate, Cottingham, HU16 4DA |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | No HSBC Community Banker |
Region | Yorkshire & Humber |
Location | Unit 2, Newbegin, Hornsea, HU18 1PA |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability | Your HSBC Community Banker is available every Wednesday |
Region |
Yorkshire & Humber |
Location |
15, Kirkgate, Bowling Green Yard, Knaresborough HG5 6AD |
Opening times | 09:00 to 17:00 Monday to Friday |
Community Banker availability |
Your HSBC Community Banker is available every Thursday |
What you'll need to bring with you
Whether you're coming to one of our Banking Hubs or a community pop-up event, you may need a form of identification to enable us to best support you with certain banking queries. Therefore, we recommend you bring one of the following original documents:
- Valid full passport (temporary passports are not acceptable)
- EEA or Swiss national identity card (excluding Romanian and Greek national identity cards)
- Valid UK photocard driving licence (full or provisional), or old-style paper licence (full only)
Unfortunately, we can't accept copies or documents printed from the internet.
Frequently asked questions
Are Banking Hubs open on weekends?
Banking Hubs are not open on weekends. Opening hours are Monday to Friday - 09:00 to 17:00.
Why doesn’t my local Banking Hub have a Community Banker?
Community Banker allocation is determined by Bank market share analysis. This means in certain locations, we do not have the customer base available to support the need of a Community Banker. You can still visit your local Banking Hub to utilise the Post Office counter, however, if you need face to face support please use our Branch Finder tool to locate your nearest HSBC branch.
Will my community have a Banking Hub?
LINK, the UK's largest cash machine network, is responsible for independently reviewing communities impacted by branch closures. They then decide if there's a need for a Banking Hub. When LINK announce a new Banking Hub, our page will be updated accordingly.
Can I make an appointment with my Community Banker?
No, Banking Hubs offer a walk-in service and it's not possible to make an appointment with a Community Banker. When you visit an interview room will be available to offer a private space for you to talk to your HSBC UK Community Banker.