We’re making some important changes to the way you log on to mobile and online banking.

Now’s the time to get ready so you can make the most of even better protection against the threat of fraud. 

What's changing?

New rules are coming into force to give consumers more protection against the threat of fraud.

They’re part of an EU directive known as PSD2, which is designed to make online banking and payments safer.

At HSBC we want to make sure your mobile and online banking remains simple, safe and secure.

This means you'll soon need to use your physical or Digital Secure Key every time you log on to mobile or online banking. You'll no longer have the option of using just your password.

When is it changing?

All banks and building societies must comply with the new rules by 14 September 2019.

But at HSBC UK, we’re planning on bringing our changes in earlier to make sure everyone gets the help they need before then.

We'll let you know when we make any changes which affect you.

What do I need to do?

Get into the habit of using your physical or Digital Secure Key every time you log on to mobile or online banking from now on.

If you have a physical Secure Key, you can upgrade to a digital one if you have an up-to-date iPhone or Android phone. You’ll first need to make sure you’ve downloaded the HSBC UK Mobile Banking app.

A Digital Secure Key makes logging on much easier - it’s built into the app so you don’t need to carry an extra device around with you.

If you don’t have the right sort of phone, don’t worry – we still offer a physical Secure Key instead.

Forgotten your password?

If you need more help with your Secure Key, call us on 03457 404 404.

For more information on how to stay safe online, visit Take Five. Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.

Why choose a Digital Secure Key?

  • Built into our mobile banking app
  • Use Touch or Face ID to log on
  • No need to carry a physical Secure Key
  • No worries about battery running out