Google Business Messages
We’re launching a new messaging service to help you keep in touch with us.
If you try to phone us at the moment, you may have to wait longer than usual to get through. This is because of high call volumes.
But now you can also get your queries answered using Google Business Messages. You’ll need to have an Android device that supports the Messages app. Look for us in Maps or Search, then simply tap the Messages icon to send a message.
We won’t discuss your personal account and product details, or complete transactions and other banking services. You can use chat within the HSBC UK Mobile Banking app and Chat in online banking for those services.
If you do want to contact us using Google Business Messages, follow these tips to make sure you do it securely.
What you need to know
- We will be identified as HSBC UK when you chat with us in Google Business Messages.
- Don’t share account details, passwords, access codes or other sensitive information. HSBC UK won’t ask you for these details in the Messages app, so if someone does, it’s not us.
- Anyone with access to devices connected to your Google account can see communications made using this service.
We won’t proactively contact you through Google Business Messages, but we may still send messages to you for:
- text banking services (such as overdraft and fraud alerts)
- one-time passwords (OTPs)
- updates on product applications like your mortgage
We won’t ask you for any personal or account information.
Please don’t use this service inappropriately or send us anything that’s illegal or could offend. Our staff may block you if you do.
Please don’t share images, videos or other media as we can't see these. We won’t ask you to send them.
If you receive any message that you don’t trust, don’t select it, respond or forward on the message.
HSBC UK doesn’t operate Google Business Messages or the Messages app. Google will process your messages according to its own terms and conditions and privacy notice, which you can check on its website. Google will know you’re communicating with HSBC UK.
We’ll reply as soon as we can to your message. You can still call us on our usual number for any urgent queries or if you believe your message may not have reached us.
HSBC UK may record and monitor your chats and use your personal data as set out in our privacy notice.
If you want to discuss your account or other sensitive information, or prefer not to use Google Business Messages to speak to us, you can use our mobile app or call us instead.
Remember, we won’t contact you unexpectedly using the Messages app.
Google and Google Business Messages are trade marks of Google LLC.