To help you through these uncertain times, we’re working hard to make sure you have the support and guidance you need.
All information on this page is correct at the time of publishing. We’ll be making updates as things change, so keep checking back to make sure you have the most up-to-date information.
Financial support
We’ve announced a package of support to help you tackle the financial impact of coronavirus.
If you’re in financial difficulty, this could include:
Mortgages
- short-term support through payment holidays for mortgages.1 Find out how payment holidays work and how to apply
- longer-term support by extending the remaining term of your mortgage, switching rates or switching part or all of your mortgage to interest-only arrangements
You can manage your mortgage and make simple queries using online banking. To find out more, or if you’re new to online banking, see our Frequently Asked Questions. Please note, these features aren't available on our mobile app.
Credit cards
- you can request a 3-month payment holiday on your HSBC credit card, without it impacting your credit rating. Find out how credit card payment holidays work and how to apply
- the option of a temporary increase in credit card limits
- from 8 April until 8 July 2020, we won’t be charging any late payment fees if you don’t make credit card payments on time. You don’t need to get in touch - we’ll do this automatically. You should still try to make at least your minimum monthly payment on time. This will avoid any impact on your credit file, which could affect your ability to get credit in the future.
Personal loans
- you can request to defer 3 HSBC Personal loan repayments, without it impacting your credit rating. Find out how deferring your loan repayments works and how to apply
Overdrafts
- a £500 interest-free buffer from 9 April, for 3 months. This applies to overdraft borrowing for customers with these HSBC accounts: Bank Account; Bank Account Pay Monthly; Current Account; and Advance Bank Account
- we’ll temporarily charge less interest above buffer amounts
These are temporary measures and not a change to contractual terms, which remain the same. We’ll keep them under review and we’ll update customers before we make any changes to the interest waiver.
To find out more, see our coronavirus overdraft frequently asked questions.
Fixed-rate savings accounts
Early access to fixed-rate savings accounts without closure charges.
If you do need access to your money early, please call us.
Life Cover, Critical Illness Cover and Income Cover
Our insurer, HSBC Life (UK) Limited, has introduced a premium deferral option.
As a policyholder, you can ask to defer your monthly premiums for 3 months.
These missed premiums will need to be repaid after your deferral ends.
Find out how payment deferrals work and how to apply.
Home Insurance
Our insurance partner, Aviva, has introduced a payment deferral process for HSBC Home Insurance and Possessions Insurance customers.
If you meet the eligibility criteria, you can ask to defer your monthly payment and spread it evenly over the remaining term of your policy.
You can apply to defer one month's payment at a time for a maximum of 3 months.
Find out how payment deferrals work and how to apply
Travel
If you’ve used an HSBC credit card to pay for travel costs such as flights or hotels and are looking to make a claim, you should visit our dispute resolution page. Please note, this is not for travel insurance claims.
For all the latest information about travel and making an insurance claim, see our travel guidance.
Investments
If you have investments with us, you can visit our existing customers page where we have guides on how you can manage your funds and shares.
You can also read HSBC market analysis of how the virus is affecting global markets on our Wealth Insights hub.
Businesses
HSBC has allocated £5 billion to help businesses in need of support.
We’re proactively contacting our customers to see what help their businesses need.
Visit our business site for more details.
You can also contact our helpline on 08000 121 614, from 09:00 – 17:00 Monday to Friday.
Money worries
You can find more information about dealing with money worries here.
Managing the risk of fraud
Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay up to date with the latest information on our fraud and security page.
You can also read our guide on how to avoid coronavirus scams.
1If you choose to take a payment holiday, interest will continue to be charged on the balance of your mortgage on a daily basis at the contractual rate(s) and will be added to your outstanding balance monthly in arrears. This means the total amount payable by you over the mortgage term will be higher than it would otherwise have been.