To help you through these uncertain times, we’re working hard to make sure you have the support and guidance you need.

All information on this page is correct at the time of publishing. We’ll be making updates as things change, so keep checking back to make sure you have the most up-to-date information.

Financial support

We’ve announced a package of support to help you tackle the financial impact of coronavirus.

If you’re in financial difficulty, this could include:

 

Mortgages

  • short-term support through payment holidays for mortgages.1  Find out how payment holidays work and how to apply
  • longer-term support by extending the remaining term of your mortgage, switching rates or switching part or all of your mortgage to interest-only arrangements

You can manage your mortgage and make simple queries using online banking. To find out more, or if you’re new to online banking, see our Frequently Asked Questions. Please note, these features aren't available on our mobile app.

 

Credit cards

 

Personal loans

 

Overdrafts

  • we currently offer many of you an interest-free overdraft buffer of £25. From 26 March 2020 until further notice we won’t charge any interest on the first £300 of overdraft borrowing for Bank Account, Bank Account Pay Monthly, Current Account and Advance Bank Account (we currently don’t charge for the first £25). This is a temporary measure and not a change to your contractual terms, which remain the same. We’ll keep this under review and we’ll update you before we make any changes to the interest waiver. If you have an account with a negotiated rate (where we have separately agreed a non-standard rate for your overdraft), this will not apply to you.
  • the option of a temprary increase in overdraft limits

 

Fixed-rate savings accounts

Early access to fixed-rate savings accounts without closure charges.

 

Travel

 

If you’ve used an HSBC credit card to pay for travel costs such as flights or hotels and are looking to make a claim, you should visit our dispute resolution page. Please note, this is not for travel insurance claims.

For all the latest information about travel and making an insurance claim, see our travel guidance.

 

Investments

 

If you have investments with us, you can visit our existing customers page where we have guides on how you can manage your funds and shares.

You can also read HSBC market analysis of how the virus is affecting global markets on our Wealth Insights hub.

 

Businesses

 

HSBC has allocated £5 billion to help businesses in need of support.

We’re proactively contacting our customers to see what help their businesses need.

Visit our business site for more details. 

You can also contact our helpline on 08000 121 614, from 09:00 – 17:00 Monday to Friday.

 

Money worries

 

You can find more information about dealing with money worries here.

Managing the risk of fraud

Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay up to date with the latest information on our fraud and security page. 

You can also read our guide on how to avoid coronavirus scams.

As the effects of the coronavirus outbreak are felt more acutely across the UK, I want you to know that we are listening to your feedback and developing solutions to continually support you during this difficult time.

Stuart Haire, CEO Retail Banking and Wealth Management, HSBC UKRead Stuart Haire's latest message in full here (PDF, 35KB)

1If you choose to take a payment holiday, interest will continue to be charged on the balance of your mortgage on a daily basis at the contractual rate(s) and will be added to your outstanding balance monthly in arrears. This means the total amount payable by you over the mortgage term will be higher than it would otherwise have been.

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